The internet light keeps going red and i lose connection, this only happen occasionally
There's a lot of possiblities here.If you have a DSL/dialtone lineshare,listen for noise on the line(humming,crackling static,dropped calls).If you have a dry loop(DSL only),connect a phone in place of the modem and see if it has an "intercept" message(like "you have tried to call a number out of your service area" or something like that).If it does,you can use a phone to check the line when the DSL drops(don'touforget to put an inline filter on it).If the DSL light doesn't go out when the Internet light does,it is NOT a problem with the physical line.This would be an issue with the modem or the equipment at the serving end.( I am a DSL tech,and spend lots of wasted time diagnosing and trying to fix problems that are beyond my reach(central office server issue) or that I didn't need a dispatch for(it is cheaper to send a new modem than to send a tech).
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