Easy steps to resolve the issue that you are facing "
As a default "RUN" is not available in start menu.So left click on desktop,now press windows key + R simultaneously to open "Run" command box.Now in "RUN" type regedit and press enter key.Now registry will open.Now left click on "HKEY_LOCAL_MACHINE" in left pane of registry and press "control key + F " simultaneously to open "FIND" box.Now copy this text as it is " 4D36E965-E325-11 CE-BFC1-08002BE10318 " without quotes and paste in "FIND" and hit the enter key.After window finds that key you will see "UPPER FILTERS " & "LOWER FILTERS" on the right pane.Just right click on them and delete it..Now goto device manager and uninstall "CD/DVD ROM" that's it
Now restart your computer and your issue will be fixed
Hi,
i agree in some expert says, the things that come up to my mind of your problem is probably that is a virus. if you have an anti virus then update it or upgrade to latest version.
upgraded free anti-virus can help or fix viruses now a days.
after update and upgrade then scan your PC, and then re install your drivers.
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
A driver for this device was not required, and has been turned off (Code 32 or Code 31).
Your registry might be corrupted. (Code 19)
The most frustrating part is I have had several Toshiba customers call
me about having this issue on brand new laptops. The good news is it is
a simple fix that anyone can do.
First lets confirm your issue. Right click on “Computer” or “My
Computer” in XP. Select Manage and then on the right side select device
manager. On the left if you see a yellow exclamation mark next to your
drive and were getting any of the above error codes then we have a
simple fix.
Go ahead and right click on the CD or DVD drive that has a yellow exclamation mark next to it and select delete or remove.
For Vista click the windows “start” button on the bottom left and in
the search box type regedit . You will be asked to confirm your admin
account. Just hit next or continue.
Now browse to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
It’s just like browsing through folders so don’t worry about it. if
you get lost just start over. BE SURE you follow the path 100% There
are many similar files and folders so double check they all match up.
Now that you are at the {4D36E965-E325-11CE-BFC1-08002BE10318} Folder on the right side you will see several entries. right Click and delete the Upperfilters and Lowerfilters. These will be remade once you reboot.
Go to the Device Manager > Right Click on the Toshiba DVD then select properties. Go to Driver tab and click on Roll-back driver.
Also, when you tried to update the driver of your DVD, use the option to "Install it Automatically (Recommended)" so that the computer will look for the drivers that is saved on your OS.
Reinstall the OS using the restore cd/dvd that you have then check
Try this go to if there is a up date for u updateshttp://www.tacp.toshiba.com/resource.asp?resourceid=71
Please check that your bios detect your dvd if not then change dvd jumper sitting if yes then try to restore you system.
Hi and welcome to FixYa,
Initially, pls download, expand and merge *.reg contents of this file. They are meant to restore missing CDs & DVDs if you are using Windows XP.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
The posted link would likewise work for Vista, just tried it. Incidentally, should you want to manually perform the fix:
Would appreciate further updates.click on the start menu;
in the search box type in “regedit” less the quotes;
expand the HKLM and go to the registry key as above listed;
locate in the right panel “UpperFilter” and “LowerFilter”;
click on each “filter” key and hit delete;
click yes when asked to confirm if you wish to delete the key.
Restart Windows.
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Make sure the jumper setting is on master
1st try to restore your computer tp a earlier date and then try it and it that don't work then go inside and disconnect the dvd drive and reboot then shut off and reconnect the dvd drive and turn back on and it should pick it back up.
be sure to remember to leave a rating / thanks / larryyb
There is no driver for DVDs, this is problably a virus, do a system restore to a recent date.
Toshiba DVDW/HD TS-L802A ATA does not require any driver, and you are the second person today with same problem. This let me think that the problem can be a virus.
Try first following instructions here.
If that does not work do a system restore to a date before having the problem.
You need to change some of the entries on the registry system, if you do not trust doing it yourself call a local technician.
Here is the solution for this problem (already published): follow instructions here.
If you cannot do it yourself call a tech, but that is what must be done first.
I am getting tired right now,
You need to do this first, and then we can proceed:
To resolve this problem, remove the affected filter drivers. To do this, follow these steps:
If that does not work there are more steps, but that should fix it.Click Start
Collapse this imageExpand this image
, type regedit in the Start Search box, and then click regedit in the Programs list.
Collapse this imageExpand this image
If you are prompted for an administrator password or confirmation, type your password, or click Continue. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution
There can be many instances of the registry subkey that is mentioned in
step 2. You must make sure that you are in the appropriate registry
subkey before modifying the UpperFilters and the LowerFilters values.
To verify that you are in the appropriate registry subkey, make sure
that the Default data value is DVD/CD-ROM and the Class data value is
CDROM.In the right pane, right-click UpperFilters, and then click Delete.
Click Yes to confirm the removal of the UpperFilters registry entry.
In the right pane, right-click LowerFilters, and then click Delete.
Click Yes to confirm the removal of the LowerFilters registry entry.
Exit Registry Editor, and then restart the computer.
If you do not want or cannot do it, call a technitian, and that is all.
Goodbye
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Check out the BIOS settings,, find out your DVD drive by going to BIOS (as like you search for a new HDD)
You need to install the latest driver for your device...
http://www.techspot.com/drivers/driver/f...
official bits from microsoft:
Code 39
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Recommended resolution
Reasons for this error include a driver that is not present; a binary file that is corrupted; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
use this software to search for missing driver, after search follow direction and download driver... good luck
http://www.yousendit.com/download/Q01Ic0...
code and serial to unlock soft
License Quantity: 777
License Name: proletfound
License Code: DGP70-2SRKF-7HZ96-GE9GE-2ZKN7
From Microsoft support site.Code 39
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Recommended resolution
Reasons for this error include a driver that is not present; a binary file that is corrupted; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Personal note:
Microsoft generally uses a standard driver for all hard drives, so if the procedure doesn't solve the problem, try running chkdsk on the drive.
Open my computer, right click on the drive and select properties. Go to the tools tab and click check now under error checking. Choose both options. When you restart, chkdsk will run and try to correct errors on the drive.
ok.....
take a last Try go to the following link that will sure fix your problem---
http://support.microsoft.com/kb/314060
Thanks
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Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Upper Filters
Lower Filters
Upper Filters.bak
Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps you
or
or
you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
hope this helps
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Usually answered in minutes!
, type 
If you are prompted for an administrator password or confirmation, type your password, or click Continue. 
restore system did not work and I don't know how to take my laptop apart to disconnect the dvd drive. Anyways, if that would work, wouldn't the NEW external dvd drive that i bought and tried to plug in via USB be seen? It isn't seen either by the computer, even though anything else i plug in via USB (camera, video camera, printer) ARE seen.
Help!
it is
I am using windows vista
error message says it can see it but can't load it
it looks like i can't restore to an acceptable date because it will only let me restore to about 5 days ago and my problem has existed for about 10 days.
Go to the Device Manager > Right Click on the Toshiba DVD then select properties. Go to Driver tab and click on Roll-back driver.
When i do the above, the roll-back driver option is greyed out and will not let me click on it. When I click update driver, it says that i already have the latest driver
It took a lot of answers, but i finally got the one that worked! Thank you!!
It took a lot of answers, but i finally got the one that worked! Thank you!!
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