Can't close back door without turning the knob

There is a small slot on the stem of the interior knob. Use a screwdriver to suppress the spring loaded tab in the slot. Pull the knob off. If it is a keyed knob you will have to turn the knob slightly before releasing tab. A screwdriver driver will then remove the rosette from the door and expose the screws.

The spanner tool that Schlage includes with many of their new locks will work on the old ones. Search Google images for "schlage spanner wrench" and you'll see different styles, but they all can be made to work. You remove the inside knob (or lever handle, but let's say it's a knob) by sticking the pin end (or a straightened out large paperclip) into the hole in the knob towards the edge of the door and press in the springy retainer. While pressing in the retainer, pull the knob away from the door. If the pin is all the way in, the knob won't move away more than about 3/32", so after it starts moving, remove the pin and the knob should come off the rest of the way. If the inside knob has a keyhole, then you need to turn the key about 90 degrees, or as far as it will go, before the retainer will move. If you don't have a key, then pick it, or drill the pins so it will turn. If you don't care what happens to the old lock because you are going to replace it, you can cut off the inner knob with a hacksaw. Cut as close to the rose as possible. Once you have the knob off, use the spanner to remove the inside rose trim, and then pull the lock out of the door from the outside.

For Schlage, Corbin-Russwin, Falcon brands, you remove the inside knob by sticking a long metal pin or a straightened out large paperclip into the hole in the knob towards the edge of the door and press in the springy retainer. In some brands, you have to back off the rose to get to the retainer. While pressing in the retainer, pull the knob away from the door. If the pin is all the way in, the knob won't move away more than about 3/32", so after it starts moving, remove the pin and the knob should come off the rest of the way. If the inside knob has a keyhole, then you need to turn the key about 90 degrees or as far as it will go, before the retainer will move. If you don't have a key, then pick it, or drill the pins so it will turn. If you don't care what happens to the old lock because you are going to replace it, you can cut off the inner knob with a hacksaw. Cut as close to the rose as possible. Once you have the knob off, use a spanner tool to remove the inside rose trim without scratching it, and then pull the lock out of the door from the outside. If you don't care about the lock, you can use a pipe wrench or pliers to remove the rose. On non-commercial locks, you remove a decorative cover over the inside rose trim, and then have to remove a couple of screws to get the inside trim off the door, then you can remove the lock from the outside of the door.

You have the lever that goes from the key cylinder part of the lock through the striker portion of the locking assembly turned part way, either in the wrong direction or not turned enough in the right direction so if you take the inside portion of the lock off and pull the outside portion out of the door and rotate the lever to its proper position and then put if all back together in the correct sequence it should work properly.

Be sure the outside knob is unlocked before closing the door.
Schlage locks do not lock the inside knob or lever. After releasing the turn button, also turn the inside lever or knob, then check the outside knob.
What model of lock is this?

To change the battery on the BE365, you need to remove the inside cover by removing the two screws (one above and one below the deadbolt knob). Be careful to tuck the wires inside the lock so that they will not be crimped when you put the cover back on.

Do you here a beep and see a flashing light? Usually if pressing the Schlage button unlocks the deadbolt, your installation was done improperly. The cam on the base plate must be vertical and the bolt must be correctly installed.

You will always be able to lock and unlock the deadbolt with the inside thumb knob.

I hope this helps.

Cindy Wells

If it a Schlage door knob. We have installation guides on our website at http://www.factorylocks.com. Here is a link to knob installation. Schlage F Series Installation Instructions for Knobs and Lever

I hope this helps. Leslie, factorylocks.com

I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

You also need to check the operation with the door open versus the door closed--to make sure that you haven't developed a mechanical bind between the door and doorjamb. If all else fails, the lock should be under warranty!

Good luck!

How do I enable the alternative setting (Code Turn)? (BE365 Deadbolt only)
1.) Enter your current 6-digit programming code
2.) Push the button
3.) Press 7 on your keypad