Does anyone know how to open the casing on the bushnell neo gps.

Question edited for clarity.
Question moved from Bushnell Sights.

There is absolutely nothing online about this error which is very odd. Contact Bushnell Support direct.

https://www.google.com/search?q=Bushnell+Ion+Elite+Watch.+Error+398

..

Question edited for clarity and English translation.
Question moved form Neo Computers.

We are a North American website. We only speak English. Use Google translate. https://translate.google.nl/

Support ' Bushnell Golf

https://www.bushnellgolf.com > support
Warranty and Repair Information ... Q: My GPS watch will not hold a charge? ... Q: Can I buy replacement parts for my rangefinder?
‎Warranty and repair information · ‎Shipping & delivery · ‎What is your device?

Replacement Parts ' Bushnell Golf

https://www.bushnellgolf.com > products > parts
Need a part for our Rangefinder or GPS? Get back on the course quickly with our official replacement parts.
‎Replacement GPS Watch... · ‎$7.99 · ‎Replacement Remote for...

Warranty & Repairs - Bushnell Golf

https://www.bushnellgolf.com > support > warranty-and...
Bushnell Golf guarantees these products to be free of defects in materials and workmanship as follows: Laser Rangefinders: Two Year Limited Warranty, GPS ...

http://bushnellgolf.com/gps-rangefinders/neo-ghost-green/ copy and paste this address into your browser's address box press enter and croll down the page for specs info and manuals

put back in box and send it back

To request an update go to: http://www.bushnellgolf.com/gps/yardage_neo_plus.cfm
OR: http://www.bushnellgolf.com/downloads/bushnellgolf-course-mapping-request-form.pdf

If you have a PC (Windows) then you MUST use Java V6 as the software interface between your computer and the Igolf site. If you have already switched to Java version 7, it just won't work. Google: neo Java and you'll begin to see the problems. No support from either Bushnell or Igolf on this. I had removed Java (re: all the recent security issues being discussed and installed V7. The application would not launch. I had to remove V7 and go fishing for V6 on the internet and reinstall it. Then I wwas back to it working. There are a number of other issues people are having (two accounts on the same machine... neo and trying to register neo+), Registration expirations, etc. If you can reach the Igolf/Bushnell real technical support people, you will have a better time of getting what you need to work. GEEEEzzzz. Bad, Bushnell! The neo series is great but this iGolf married is playing havoc on your customers!

If you have a MAC, then you need to Google MAC, etc.

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I've had the same problem today and found the following advice:

Solution:

1) Click on your Start Menu
2) Select Computer
3) Open Local Disk C.
4) Open Program Files
5) Open Bushnell
6) Open Neo Sync
7) Open Native
8) Delete IGolf.lck
9) Close out of everything, restart your PC, and attempt to launch the Sync Application again when your computer has started back up.

If the above fails to solve the problem, you need to install a new USB driver. Contact iGolf at 858-300-5513 858-300-5513 and they will email you the PL2303 Prolific Driver.

I downloaded the driver from
http://www.prolific.com.tw/eng/downloads.asp?ID=31
rather than send an email and now have it working on XP, Vista and windows 7 starter.

G.

This seems to be a problem on PCs using Windows 7.

Solution:

1) Click on your Start Menu
2) Select Computer
3) Open Local Disk C.
4) Open Program Files
5) Open Bushnell
6) Open Neo Sync
7) Open Native
8) Delete IGolf.lck
9) Close out of everything, restart your PC, and attempt to launch the Sync Application again when your computer has started back up.

If the above fails to solve the problem, you need to install a new USB driver. Contact iGolf at 858-300-5513 and they will email you the PL2303 Prolific Driver.