Lexmark X2500 All-In-One Printer Logo
Posted on Nov 24, 2008
Answered by a Fixya Expert

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Lexmark x2500 err msg: UNABLE TO CONNECT

It will copy but not scan or print, comes up with err msg. I have reinstalled and checked cables, restarted and unplugged.

1 Answer

RHanson

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  • Expert 193 Answers
  • Posted on Nov 29, 2008
RHanson
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Joined: Jan 12, 2007
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Google the error message. Lexmark website is useless and expensive ink cartridges.
If this fails..get an HP or Canon.

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Hello. Uninstall the software properly by going to Start Menu > All Programs > Lexmark Series folder > Tools > Uninstall. Restart pc. Probably, the software got corrupted that's why you are having problem with scanning. Reinstall the software by using the cd only this time. The scan software can only be installed using the installation cd that came with the printer.
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I can't get my Lexmark X2500 to print. I've reinstalled all software, replaced my cable to the computer, it will scan to the computer, but for some reason won't print. Help!

Hi,
This can be due to several reasons. One of them could be your antivirus software or firewall depending on your connection with your printer. Here is an article on what you can do to resolve this problem.
http://bit.ly/bRDmOj
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Unable to print a pdf document

http://support.lexmark.com/perl/support/support.cgi
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My Dell (vista) computer does not see the lexmark x2500?

I got a new hard drive. The disk will not install. So I need to install. I have a Lexmark 3-into-one 2500 series.
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Not scanning

Hi,
The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie Lexmark X2500) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)
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Lexmark x2500 err msg: UNABLE TO CONNECT

What you will see
When trying to print, you get a communication error; the device is correctly detected in the Device Manager, the firewall is not blocking any files and you can scan using the All-In-One Printer.
Explanation
Any PC using the AMD USB architecture is preventing the printer from printing when connecting via USB.
What to do
Follow the specific steps for the PC manufaturer below:
Dell Studio 1536:
IMPORTANT: Do not replace any hardware, before performing the following steps:

Step Action 1 Go to Control Panel 2 Go to Programs and Features 3 Uninstall AMD USB Audio Driver Filter
Note: Uninstalling this USB audio driver doesn't cause any impact for systems with Vista Service Pack 1 installed

Acer Aspire 5530, Extensa 4130, Extensa 4430, and TravelMate 4530:
There are files available to address printing problems when connected to a USB printer or multi-function printer, for Windows Vista and Windows XP.
  • Printer did not print, print jobs will be listed with the status "error" in the task list
  • No error message appears, printer simply does not print
  • Problem only manifests when the printer is connected via USB

Please go to the Drivers and Downloads area to get the file appropriate for your operating system and unit.
US Customers:
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_Vista_Setup.msi
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_XP_Setup.exe
EMEA Customers:
ftp://ftp.work.acer-euro.com/notebook/aspire_5530/vista/Drivers/USBFilter107_Vista.zip
IMPORTANT: The third-party products discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Still need help?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer model/machine type and serial number.
Please call from near the printer and computer in case the technician on the phone asks you to perform a task involving these devices.

I hope it helps!!!
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Lexmark x3550 printer

The issue which u r facing is" Communication issue"
Make sure u have installed the lexmark printer software...or else download it from the lexmark website(lexmark.com)..choose the s\w for ur operation system( Xp or vista(32bit or 64bit))...
----------------------------------
If s\w is installed...

Check the USB cable..try different port...
Clear all the docs in the printer folder...
Remove the power adaptor and replung..restart computer..

When u unplug and replung the usb cable doesn ur computer give a pop up "found New hardware" ?

U can also try...
Uninstalling the s\w....disconnect the USB cable..reinstal the s\w and connect the cable when it prompts to...
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Not responding to print job

Connect what two. Computer and printer. Try reinstalling the printer. The cable could be defaulty and If reinstalling the printer does not work, I'll put my money on the cable being defaulty, happens all the time. Exchange it for a working cable. Let me know how it goes.

Cynthia
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