How do you unlock the wheels on the fridge to allow the fridge to be mobile. When the fridge was placed in it's position the technician was able to roll the fridge into place. I am wondering how to make that happen again if possible.
The wheels are probably OK, the tech likely lowered the leveling feet in the front to keep it from rolling by accident. Turn the little level legs (the screw up into the fridge) until the weight is back on the roller wheels, then you should be able to move it. A pair of "channel lock" pliers on the rubber feet work the best depending on how much weight is on them.
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