Hi I have a hp 7210 and I can't fax or scan. When I try either option you can hear the mechanism moves across the glass and then it makes a gear spinning fast noise and goes back and I get an error (scanner failure, turn power off). I reset the power and try again and the same thing hapens. The funny thing is that if I make a copy of something it works perfect, woulden't it be the same to copy as to fax ???
SOURCE: HP Office jet 7210 All in One. When I feed paper
Lean the rollers in the automatic document feeder (ADF)
To clear the "scanner error" message do a
Perform a partial reset
If a partial reset did not work do the following:
Perform a semi-full reset
CAUTION:
Performing a semi-full reset deletes any saved phone numbers on the product.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
SOURCE: scanner failure message
If you can scan/copy from the glass then you have a bad Scanner Motor Assembly.
Michael
Perfect Printer Parts
SOURCE: officejet 7310xi- when i try
This is usually a bad scanner... follow the instructions on this HP link to diagnose the problem.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00587971&cc=us&lc=en&dlc=en&product=391182&tmp_track_link=ot_search
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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i fixed my problem, i had to download the new software and drivers and now everything is working perfect
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