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sounds like parental controls are engaged, which locks out direct menu control, requiring a 'pin' entered from the remote to grant access. Get a new remote.
If you wish to get some details; check the site linked here. Pull up older posts. Surf the site with patience. http://electronicshelponline.blogspot.com/
Service mode entry, adjust and exit procedure to many popular brand TVs are given. Never forget to exit the service mode, after all adjustments have been done.
CHILD LOCK CAN ONLY BE REMOVED IF REMOTE IS NOT WORKING, OPEN YOUR TV AND CHECK FOR 8 PIN INTERGRATED IC..24C04..ANY NUMBERS LIKLY TO BE FOUND AND REPALCE WITH THE SAME NUMBER, IT WILL WORK
On this set its a common thing to have an intermittant connection on the crt driver board. That would be on the socket itself or on the driver transistor. Also could be a driver problem as one of the drives comming from the video jungle IC could be bad or even in some cases could be the picture tube. Hope this helps.
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