How do you change greeting message on phone system

If you need to change the greeting then you should use custom greeting to suit your needs. Go to Menu and then settings for answering system go to greetings and it should give you instruction.

This is from the attendant user guide. Don't ask me what a Conference Bridge Extension is though.

To recording your greeting:
1. Set the Supervisor Password, if necessary.
2. Call a Conference Bridge extension.
3. When the Conference Bridge extension answers, dial the
Supervisor Password and #.
16
4. Press * to skip the setting verification mode.
5. Press # to change the system settings.
6. Skip the steps until the Customized Greeting option is played.
7. Follow the voice prompt and record a new Customized Greeting.

Follow the instructions on page 18 of the manual.

When we set up a Panasonic voice mail system, you have a menu that plays. Usually, there is a Company Greeting, then a Custom Greeting. They are changed from mailbox 998 option 5 then 1 or 3 depending on which greeting you want to change.

Of course, you may not have a TVA or TVx voice mail system, but I'm guessing that's what you have. In all cases, the Company greeting plays in front of the Custom greeting. By default in a TVA it's probably both greetings 1. You can log into the system and play them without changing them to verify what's where.

Carl

Find the custom service menu that's playing after the greeting and change it. There are 32 company greetings and any number of custom service greetings. In a TVA system they start auto numbering with 1 so you should be able to find it in the first 5 or so custom greeting messages.

Carl

If you have a Panasonic brand voice mail system, the company greetings are administered from mailbox 998. The problem is, you need a guide or just have to start looking for where the greetings are stored. A basic TVS-95 has 32 company greeting and 100 custom message slots. We keep ours in Custom service 30, 60, and 40 for Day, Night and Holiday with sub menus going in the digit dialed (ie Day option 3 message is 33), but not everybody does that. A lazy man might just start at 1.

You can find the administrators manual for your particular voice processing system online if you don't have one.

Carl

An auto attendant in a Panasonic brand voice mail system (TVS/TVA/TVM etc.) is controlled from the message manager's phone. It is accessed by calling 165 and dialing #6 *998

Unfortunately, your question has no hard answer. Each voice mail and auto attendant is different. For example, in TVS boxes, we use custom greetings and store day messages in 30 and night in 60. There are 100 "custom" greeting slots and 32 "company" slots in a TVS box. In the newer TVA systems, the interface is visual and custom messages get assigned sequentially. In those systems, we start with 1 day and 2 night.

So, the best answer is to find the installation instructions. If you can't, then you can step through each custom greeting for the existing one, or log into the VM system and read the database.

Carl

Know that these are two separate things. The "on-hold" audio comes from the equipment plugged into the MOH port of the phone system cabinet. I use Message Studio 3.0 and a talent from Fort Wayne to do my voice overs. We send him a script and he records the voices and we use a couple of sources for royalty-free and paid music.

The voice mail probably comes from a TVA box, about the size of a cigar box (do they still make them?) and colored the same as a TDA system (black & dark blue). The message manager makes those changes from mailbox 998 or from the maintenance console (you can import greetings from your MP3 files). An individual user customized his own greeting by logging into the box and choosing option 3(??) or 5. It's where you record your name, greetings, and set your password.

While the TVA is not a dealer only product, your Panasonic dealer can help you solve and should have explained what you're asking. Most of my customers don't want to know about greetings and names, but they still call me and ask when they have a problem. I rarely charge them.

Carl

Try finding out what's playing the message and change it :-)

It could be the DISA card from a TA-824, or it could be the Custom Greeting or Company message from a TVS or TVA voice mail system, or you could be talking about the "on hold" message that's plugged into the MOH port of the Panasonic system.

Once you find out, you can change a DISA message from the first extension 101 by following the programming, or from the Message Manager's mailbox (998) of the VM system, or the file recorded in the on-hold device.


Carl

PRESS AND HOLD THE "GREET" OR "GREETING" BUTTON ON THE BASE UNITL YOU HEAR A VOICE THAT WILL SAY RECORD GREETING, START RECORDING THEN PRESS IT AGAN TO PLAY IT BACK TO YOU.