Question about Apple iTunes
I'm hoping you guys can help. I have a Dell Vostro 1500 laptop and my warranty expired 5 days ago. All of a sudden when I open iTunes, I get the following error message.
''The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.''
I have not installed any other burning software so that can be ruled out.
I have read a ton of forums on Apple's websites and others and have tried their solutions, but the same problem exists. Some of the things i have tried are:
Deleting the Upper and Lower filters in regedit but the upper and lower filters are missing on my computer. I did a complete uninstall of all Apple products per the instructions on Apple's website, rebooted, and then reinstalled iTunes and that didn't work. I installed a Gear driver, still didn't work.
Now i've noticed that the CD/DVD drive ''disappears'' sometimes. I was trying to burn some data files before and some worked but then all of a sudden it couldn't find the drive. This laptop is only a year old.
Any help would be appreciated.
This is what worked for me.....and how I got to be in this problem.
Out of the blue I guess, didn't really notice, my CD drive vanished, no longer appeared in the "My Computer" screen. The solution I found at that time was to delete the upper and lower registry filters. Yeah, that worked, CD drive back. What I was not aware of was that deleting those filters lead to the itunes registry messages that everybody is refering to, along with the inability to burn a CD in Itunes. Uninstall/reinstall was no help.
Follow the directions in this link:
Follow it to the letter until step 11. At step 11 (step #'s refering to the XP instructions) it states to delete the lower filter, which I had done previously so it was not present, go on to step 12.
Step 12 says to right click on UpperFilter, which I had also deleted. The trick here is to ADD IT BACK IN!! Do this by right click on the right side of the Regedit screen, select "New", select "Multi-String Value", name it "UpperFilters". Your Regedit window should now look exactly like the picture in the instructions link. Now continue with step 12, modify your new "UpperFilters" by right clicking on it. Since you just added it, there will be no value data to delete so step 14 can be ignored. Enter value data per step 15 & hit enter. Click ok, reboot and you should be good.
I just did this tonight and after rebooting my CD drive was still visible and working, Itunes did not give me any errors when loading & I was able to burn a CD with Itunes.
Good luck, I hope this helps. It was ******* me off and I suspect others as well.
Posted on Dec 20, 2008
I had exactly the same problem on Windows XP SP3. My solution was much easier. I searched for GEARAspiWDM.inf and found it in Windows\inf. I right clicked and selected "Install" from the context menu. It then couldn't find GEARAspiWDM.sys so, while that dialog remained open, I searched for that and found it in Windows\system32\drivers. Going back to the previous dialog that wanted to know where to find it, I clicked "Browse" and told it to find it there. Tada! iTunes no longer complains!
Posted on Dec 26, 2009
This issue is common amongst many forums and tech support centers amongst the industry; affected by many products primarily iTunes, especially common within Vista which usualy induces a corrupt registry; the following script inserts a manipulated registry block which should result in the ascertainment of the desired result. However, it is highly recommended that the registry is exported (backed up) towards a viable location upon your hard drive.
Hence, when the drive disappears, try this:
Create a text file with NOTEPAD containing the following data exactly as below and name it FIXCD.REG
You should have 3 boxes on the bottom in NOTEPAD.
1)Filename : fixcd.reg
2)Save as type: all files
If you do not change it from txt type to All files type, then the file will actually be fixcd.reg.txt, this won't accomplish the desired result
Double click on the file and say yes to the merge into registry question.
---- Use text after this line, contents of FIXCD.REG -----
------------ Use text before this line -------------------
Posted on Jan 21, 2009
I had exactly the same problem on Windows Vista Home Premium. I had been installing and re-installing iTunes, Nero, CD drivers, etc., deleting and adding
upper and lower filters, installing and uninstalling other third party
burning software; I even bought an external CD burner. Nothing worked, months
went by, and I gave up burning CD's from iTunes (BTW every other
software on my computer burns CD's just fine). Then I got mad and decided to try one last time.
In the end, my problem was solved without any registry changes. I skipped everything suggested (since I had already tried it all) - except this one thing: I applied the following advice from seawalrus and aivas001. I searched for GEARAspiWDM.inf and found it. I right clicked and selected "Install" from the context menu. Period. It worked!
Posted on Mar 22, 2010
Follow the above steps for installing gear but follow this last step before rebooting your PC. It won't permantly solve your problem as I've had to deal with it more than once, but it will provide the fix to allow itunes to go back to normal. I found this somewhere so it's not not my resolution. I wish I could remember where I found it to give proper credit, but more people should know about this because even after doing all the registry changes and reinstalling GEAR, my itunes would not work until I did this.
• Good news!!!!I have had the same problem as you and have been dealing with it the last 2 days-uninstalling itunes,quicktime and then reinstalling and installing gearproduct download??Anyway to make a long story SHORT:
1. Do a search for a file -GEARAspiWDM.inf in C drive
2. Right click and install
3. Reboot the computer
4. itunes should be working without the error-I hope, it worked for me!!!!!!
good luck, K
Posted on Dec 07, 2009
I FOUND THE FIX FOR DVD DRIVE DISAPPEARING AFTER INSTALLING ITUNES
I found the problem was to be software collissions between ITUNES and HP Memories Disc. I tried all the registery stuff and that never fixed things. I simply uninstalled the "HP Memories Disc" application using add/remove programs everything was fixed. I am plastering this fix all over the internet as I have spent hours upon hours looking for a fix and would love to help the 1000s of people I have seen post about this (TRENT)
Posted on Mar 11, 2010
Most dvd got drm protect.So you need to remove its drm.
Then convert its format to fit itunes.
This kind of software are called dvd to itunes transfer.
You may need this.
Posted on May 25, 2010
I followed the instructions in"itunes8 for windows xp:troubleshoot cd issues caused by device filters"to a T.i did backup my registry first. this did not do the trick until someone suggested uninstalling and reinstalling itunes 8.then i was ok. thanx so much. mainchad
Posted on Jan 22, 2009
I have the same problem. I downloaded (and paid for the Paretologic.com Drivers) it didn't fix it and now I'm hoping for a refund.
Posted on Jan 23, 2011
I installed Windows 7 and found that i could play but couldn't burn in either iTunes or Windows Media Player (version 12). On starting iTunes i got the message:
"The registry settings used by iTunes drivers for importing and burning CD's are missing. This can happen as a result of installing other CD burnig software. Please re-install iTunes."
Re-installing iTunes made no difference.
A very helpful Microsoft support person was able to fix the iTunes burning problem by deleting the lower filter and installing the Gears driver: Driver Installer_x86_x64.exe. The Upper filter is REG_MULTI_SZ GEARAspiWDM.
I still can't burn using Windows Media Player. Can anyone please help?
Posted on Jan 10, 2010
I followed the steps in this sort of and then reinstalled itunes (for the zillionth time) and now its worked! was all to do with deleteing the lower filters and modifying the uppers. thanks again!!
Posted on Jun 04, 2009
Bingo! My registry showed no filters on windows XP. By adding the upper filter and following the instructions itunes now works perfect.
Posted on Dec 28, 2008
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Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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Posted on Jan 02, 2017
I found the solution at Gearsoftware.com
The Audio FIle System (AFS ) driver is not compatible with Windows Vista.
I changed the driver file name as instructed and TaDa...it fixed my problem with itunes and Windows.
Hope this helps you.
Posted on Jan 07, 2009
I had the same problem with iTunes and installing the GEAR driver fixed it. If the drive itself is disappearing then the problem is probably more than iTunes. Try updating the actual CD driver at the Dell Support Page then install the GEAR driver again.
Posted on Feb 14, 2009
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