Error message says sound decompression software not installed

Hi ,
This product is not compatible with Windows 7 but it should run under Windows XP . If you are running under XP , I suggest you delete the program , reboot your machine and reinstall the program under Windows XP . If it still fails , you could need to reinstall Win XP or use the recovery disc . Launch the disc , select " install a new version of XP " and choose " repair " when you'll be asked to .
Make first sure you have installed SP3 and tested your program with XP fully updated .
Best regards ,
fanaudi .

Hello and welcome to FixYa.Com
This is a known problem with this software and the developer has a patch that should fix it. Please go here to download the patch:
http://support.selectsoft.com/products/W/LDWOREXPLJ.htm#[1058]:_The_sound_decompression_software_has_not_been_installed_properly.
I hope this helps, and dont forget to vote!

What OS does your new computer have? What was your old OS? Unfortunately, install codes do change with OS versions and a program for a much older program will not run on a new OS (esp for Microsoft products). This program (in its English Windows version) was coded to run under Win95-WinXP; it probably can't run under Win7. You can try installing in the compatibility mode (for Windows - right click on the installer and select properties and the compatibility tab). However, this doesn't always work. It isn't a program listed in the Windows Compatibility Center for Vista or Win7 (although the Vista version is confused with its search results - 47 items found becomes 11).

Another option is to install an OS that will run the program as inside a Virtual PC program or as a dual-boot option. (Win7 Pro and Ultimate allows you to install XP mode free (a virtual XP computer after you download and install two programs from Microsoft).) Otherwise you will need a valid licensed copy of the OS you need.

I wish that I could be of more help.

Cindy Wells

To resolve this issue:

1. Click Start, point to Programs, point to Administrative Tools, and then click Services.
2. Double-click the service that did not start.
3. Click the Log On tab.
4. Verify that the service has not been disabled for the hardware profile that you are using. If it has, click Enable.
5. Click the General tab. Verify that the service has not been disabled in the Startup Type box. If it has, click Automatic to have it start when you start the computer.

Try to install or update to the latest version of windows media player. Or search the web for a pack called ffdshow.

I thnk you'll find your solution here -
http://www.rm.com/Support/GeneralDownload.asp?cref=DWN112606&nav=0

Hope it works.

whimsical.rhythm

Issue "[1058]: The sound decompression software has not been installed properly." Description This is a known issue with the Dorling Kindersley software titles and Windows XP with service pack 1 or higher installed. Solution We have two different patches depending upon the particular software you have. If the first patch does not solve the problem, then please install the second patch.http://support.selectsoft.com/download/DKSP1.exe
http://support.selectsoft.com/download/dk-SP1fix.exe

We have created a patch to fix the problem. (SP1fix.exe:
http://support.selectsoft.com/download/SP1fix.exe

run the program in win 98 compatability mode

read how to do that here

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/appcompat.mspx

Robert

Please take a moment to rate this solution.. thanks

Try this for the sound problem http://www.learnatglobal.com/XPUpdate.exe , download the file and run it. I had to run a DK program that I have in compatibility mode for win95, 256 colours and 640x480 screen res. hope this helps