Error 20-911 Tape would not release, tape carriage stays in the down position.

Does it try to eject the tape? Try a gentle help on that. The tape may have gotten snarled in the camera.

4. PRINTER TRANSPORTATION
This section describes the procedures for transporting the printer for returning after repair, etc.
1) In the service mode, press the Power button to finish the mode, and confirm that the paper lifting plate of the sheet feeder unit is raised.
2) Keep the print head and ink tanks installed in the carriage.
[See Caution 1 below.]
3) Turn off the printer to securely lock the carriage in the home position. (When the printer is turned off, the carriage is automatically locked in place.)
[See Caution 2 below.]
4) To further secure the carriage to prevent movement from the home position during transportation, make and use a fixing tool in the following procedures:
i. Fold an A4-sized paper 5 times, and wrap it twice with tape, as shown in Figure A below (to prevent the fixing tool from caught into the inside of the
printer).
ii. Insert the fixing tool between the carriage and the main case unit, and securely fix it with tape, as shown in Figures B and C below.
Note: The tape should be similar to the polyester tape used at shipment, which will not easily be torn or removed, or leave adhesive on the unit when
removed.
Leave a sufficient length of tape to fix the tool so that the tape end is easily seen even when the cover is closed, so that the user will remove the

Remove the top cover from the VCR. If you have children in the house, look for any object lying in the mechanism. If this is clear, insert a tape slowly into the carriage & watch carefully if the cassette tape flap raises up & allows the tape to be lowered down into the mechanism, if not the flap lever at the side of the carriage may be broken. If the tape does lower into position, look to see if the tape is being pulled out by the guide arms, (normally 2 white poles) one of these may be broken. Check the half loading arm is also not obstructing the tape. If any of these parts are broken a new deck mechanism would be required.

When the tape has been removed the carriage deck will still be in the wrong position. The cassette tray has to be aligned so that the timing of the tape will detect that there is a tape in the machine. At the moment your VCR thinks there is a tape still in it because the cassette tray is not in the full eject position. This can be fixed by a service technician.

Error 20 is "Cassette compartment motor lock" this is meaning the cassette loading mech is not accepting the tape It could be miss-aligned in it's position or one of the sensors is defective or the motor is bad

First locate the load and unload motor, it is the one with the rubber drive band. release the drive band and rotate the gear to raise and pull the carriage back into position.
This should remove your cassette, and put the carriage back into position.
Regards,
Eagle

Hello tcsabug,

 

First locate the load and unload motor, it is the one with the rubber drive band. release the drive band and rotate the gear to raise and pull the carriage back into position.

This should remove your cassette, and put the carriage back into position.

 

I hope this helps,

Thank You,

Shuttle83

 

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1. Remove the two small screws from the tape door face. I show the entire carriage removed.
2. Look for the small metal peg on the left side, about 1” down from the top of the tape carriage.
3. Using something small push down on the peg to release the tape door.
4. Important Note: Most likely the tape will still be wrapped around the video head and held there by two capstans, (one on each side of the head)
5. Carefully pull out the tape not damage it any more than necessary. Keep in mind this might cause the player to “eat” the tape at this area so smooth the tape here with your fingers (nothing metal) and wind the tape to begin playing past this area if possible.
It seems this is a common problem with this unit; Canon should have put a better motor here in this critical area.
Good luck, hope this helps everyone,

A similar thing happened to me - I took it to panasonic service centre to fix and unbelievably the problem was that the HAND STRAP was quite tight (I have small hands and set it snug) and prevented the door from openeing just another milimetre more, and thus caused the carriage to 'jam'. Loosening the hand strap and opening the door allowed the tape carriage to move properly again. This was a great relief (although I still had to replace the carriage mechanism a few months later.....due to reset button message)