Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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My dyson will not pick up but has suction when using hose only

Can you tell me if there is a filter under the plastic dirt bin

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I have had Dyson All Floors model,( the one with the clutch adjustment to allow transition from carpet to hard floor) for a number of years. Recently pick up from carpet particularly poor. Went through all the solutions as recommended on Dyson website. No blockages, no broken sole plate, bristles (should be around 7mm to 8mm long) protruding ok from soleplate ( these can wear slightly over time but not usually the problem), belt not broken nor slipping. Filters cleaned/ replaced, but still poor pickup. Checking for strength of suction, as recommended by Dyson, both at top of hose and at bottom right inlet revealed no problem there. It turned out the clear inlet hose coming from the soleplate to the underside of the machine was the problem from two viewpoints. Firstly, as can be expected, the clear hose can develop splits after a number of years due to wear and tear. The other, not so obvious, problem is that the hose is also a form of straight spring which is designed to be compressed to a certain degree to an S shape when the machine is in the upright position. Upon pulling the handle back, whilst pushing on the footrest at the bottom results in pressure from the hose/spring being applied to the rear of the sole plate, pushing it on to the carpet. Thereafter the suction takes over, keeping the soleplate firmly fixed to the carpet. The existing hose on my machine had settled in to an S shape over the several years I have had the machine, thereby not pushing firmly enough the rear of the soleplate on to the carpet ( I noticed a significant gap at the rear whilst using the machine). For the couple of splits I had effected a temporary repair using a couple of very narrow strips of Gaffa tape, whilst awaiting the new hose/spring, but only a marginal' if any, improvement. Upon receiving and attaching the new hose/spring the solepate was properly pressed onto the surface of the carpet and pickup was like new.

Posted on Nov 26, 2012

  •  brad Wolff
    brad Wolff Oct 03, 2015

    Had not considered that hose playing such a vital role as applying pressure to the soleplate...brilliant deduction!

  • Mick Fawbert
    Mick Fawbert Mar 22, 2018

    No need to buy a new hose. Take the old one off. If it has. No holes, hold it over the kettle spout. Run some steam through it. It will re form back to it's original strait shape. Pull it strait while it cools. Hey presto, good as new

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4 Suggested Answers

6ya6ya
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SOURCE:

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Posted on Jan 02, 2017

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VacuumRepair
  • 438 Answers

SOURCE: Cyclone action is not working

Hello,

When the Cyclone Assembly on the Dyson is not spinning around, it usually means that you are loosing suction somewhere. This can either be caused by a clog, suction leak, or dirty filters. I will give you detailed step by step instructions along with pictures on how you can diagnose this.


Possible Problem # 1. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the vacuuming position with the handle down. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the handle was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

Possible Problem # 4. The Dyson DC07 has two filters on the vacuum. The first filer is the pre-motor filter. This filter is located on the right side (if you're standing in front of the vacuum) underneath of the of the cyclone assembly. There is a filter catch that holds the filter and the filter bracket in place. Simply press the filter latch, and remove the plastic circular part that comes off. In side of this plastic part you'll find the pre-motor filter. This filter is washable, but if it hasn't been washed recently, this could be the source of your suction loss. Here's what a clean pre-motor filter looks like, compared to a dirty filter:

moz-screenshot.pngmoz-screenshot-1.png6fb4438.jpg

The second filter in your Dyson is the HEPA filter. The HEPA filter is also known as the post-motor filter, or it's located after the motor. This filter typically doesn't have any effect on the suction, but you should periodically open it up and take a look at it. Despite the bogus claim of a Lifetime HEPA Filter. As you can see in the picture below, this filter gets filthy. When this filter is this dirty, it prevents the air flowing through the filter, which causes the air to look for other ways to escape, causing the dirty air to escape unfiltered. A dirty filter can also take away from the life of the motor. Here's how you can access the HEPA filter.

First remove the dust bin completely from the vacuum cleaner. Take a flat head screw driver, and right where the dust bin was sitting you'll see a groove. Put the flat head screw driver, and pry this groove off. Here's a picture of that: de80f32.jpg

Also on both the left and the right side, there are two more grooves that need to loosened before the filter can be removed:

e3fcc61.jpg

After loosening three grooves, one on the front, left and right sides, the HEPA Filter cover can be removed. Inspect the filter to see if it's dirty. Here's a look at what a dirty filter looks like compared to a brand new filter:

2ab58ca.jpg

I'm pretty sure that one of these solutions will help you with your loss of suction, and the cyclone assembly not spinning.
If one these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page, and let me know specifically what happened after trying these solutions. We can then narrow down the possible problems, and help you get your vacuum fixed.

I really hope that this repair was helpful to you. If this repair did help you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much!

Chris J.
GoVacuum

Posted on Apr 05, 2010

Dysonteam
  • 167 Answers

SOURCE: No suction on wand of Dyson DC14 Animal

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Posted on Apr 22, 2010

  • 1 Answer

SOURCE: dyson DC 14 lost suction to beater bar/ suction to hose/stick

My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.

Posted on Aug 11, 2009

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Why is my Dirt Devil Vacuum Hose lacking suction?


I have a Dyson and was having a similar problem some time back. I found out these bagless systems still have a filter that picks up the fine dust to keep it contained. Find out where yours is located and beat the dust out of it really good or just replace it.
Hope this helps.

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Oct 15, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Cyclone action is not working


Hello,

When the Cyclone Assembly on the Dyson is not spinning around, it usually means that you are loosing suction somewhere. This can either be caused by a clog, suction leak, or dirty filters. I will give you detailed step by step instructions along with pictures on how you can diagnose this.


Possible Problem # 1. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the vacuuming position with the handle down. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the handle was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

Possible Problem # 4. The Dyson DC07 has two filters on the vacuum. The first filer is the pre-motor filter. This filter is located on the right side (if you're standing in front of the vacuum) underneath of the of the cyclone assembly. There is a filter catch that holds the filter and the filter bracket in place. Simply press the filter latch, and remove the plastic circular part that comes off. In side of this plastic part you'll find the pre-motor filter. This filter is washable, but if it hasn't been washed recently, this could be the source of your suction loss. Here's what a clean pre-motor filter looks like, compared to a dirty filter:

moz-screenshot.pngmoz-screenshot-1.png6fb4438.jpg

The second filter in your Dyson is the HEPA filter. The HEPA filter is also known as the post-motor filter, or it's located after the motor. This filter typically doesn't have any effect on the suction, but you should periodically open it up and take a look at it. Despite the bogus claim of a Lifetime HEPA Filter. As you can see in the picture below, this filter gets filthy. When this filter is this dirty, it prevents the air flowing through the filter, which causes the air to look for other ways to escape, causing the dirty air to escape unfiltered. A dirty filter can also take away from the life of the motor. Here's how you can access the HEPA filter.

First remove the dust bin completely from the vacuum cleaner. Take a flat head screw driver, and right where the dust bin was sitting you'll see a groove. Put the flat head screw driver, and pry this groove off. Here's a picture of that: de80f32.jpg

Also on both the left and the right side, there are two more grooves that need to loosened before the filter can be removed:

e3fcc61.jpg

After loosening three grooves, one on the front, left and right sides, the HEPA Filter cover can be removed. Inspect the filter to see if it's dirty. Here's a look at what a dirty filter looks like compared to a brand new filter:

2ab58ca.jpg

I'm pretty sure that one of these solutions will help you with your loss of suction, and the cyclone assembly not spinning.
If one these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page, and let me know specifically what happened after trying these solutions. We can then narrow down the possible problems, and help you get your vacuum fixed.

I really hope that this repair was helpful to you. If this repair did help you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much!

Chris J.
GoVacuum

Apr 03, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

I don't get much suction from the hose on my DC17 All Floors. I don't see any obtacles in the hose. The suction when upright is fine.


Hello,

The way your Dyson DC17 is designed, there is a suction divert mechanism that diverts the suction to floor when the vacuum cleaner head is pushed down, and then back to the hose when the vacuum is in the upright position. If you are getting suction from the hose when the vacuum is upright, but no suction after the handle is reclined, this is actually the normal function for the Dyson DC17.

You can check to see if the filter is dirty. The washable filter on your Dyson DC17 is located directly underneath of the dust bin of the vacuum cleaner. After removing the dust bin, lift straight up on the part the bottom of the dust bin rests on. This is where the pre-motor filter is located for the DC17 models. If this filter is not cleaned on a regular basis, then it can start getting clogged, and you'll notice a loss of suction on the vacuum cleaner.

If you have further questions, please visit the link below where you may download the instruction manual. There are some trouble shooting guides at the back of the manual that you may do to try and diagnosis this further.

Dyson DC17 All Floors Instruction Manual:
http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf

If this was helpful, please be sure to rate the repair as helpful by clicking on the thumbs up icons on the top of the repair.

Thank you very much,

Chris Jones
GoVacuum

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Hi there, SmartAlec from NelsonVacuums.com.au . I have fixed hundreds of Dyson DC07 vacuum cleaners over the last few years and i would say there are 2 possible causes for the loss of suction.
1st is that the filter looks clean but is actually worn anyway. The way to tell is remove the washable filter from your vacuum cleaner. Take out the foam insert this seems to last longer that the other part. Hold up the plastic cage to the light and look at the white part (well it used to be white anyway) you should be able to see light through it. If you cant see through it you need to replace it. Here is a link to that filter for purchase . To verify this is the problem just run the vacuum without the filter in you should see an improvement - note do not actually **** up material the filter is there for a good reason.
2nd problem is that you have a blockage in your radix assembly. If you take off the whole dirt bin and feel the suction on the upright part where the chamber joins the vacuum (basically bypassing the radix) if there is good suction here you will either need to replace the cyclone top or dismantle and clean it. (it is very difficult to clean as it doesn't completely dissassemble)
Hope this helps - If you want more help send me a message
HAPPY VACUUMING ! :)

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Hi If the Dyson is throwing out dirt at the back, it could be three possibilities:
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2) Check all the inspection tubes especially the bottom part where the main handle hose is. Also check the filters are clean as well as the Cyclone shroud honeycombs are completely unclogged. Use of the upholstery brush is ideal for dust removal on the cyclones.
3) Check the main inspection areas on the Dyson as sometimes a back log of clogged dirt can get stuck. Also check the dust channel points when then bin is taken out.
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