The part is a metal swivel connector that has the pin as part of the connector. The pin fits into the part that slides up and down the bar. The hole that it fits into is 1/4 inch in diameter. The pin is embedded in an acrylic piece that bolts onto the hand held shower. The acrylic piece snapped off. I called Alsons and Nancy, who has worked in customer service for 17 years, said that she has not seen such a piece in all of her years with the company. As far as she knows no one has the piece.
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