Perform cleaning on EcoQuest Fresh Air won't go away after pushing reset button

SOURCE: ecoquest air purifier

i have a ecoquest, what you need to do is push the reset button AFTER cleaning. and the preform cleaning will go away.

SOURCE: perform cleaning on reading panel dont go away...

On the face of Fresh Air there is a reminder reset. After cleaning unit turn it on and press the reminder reset this message sholud go away

SOURCE: fresh air is reading perform cleaning. exactly

After you have cleaned the filter and plate, reassemble the purifier. Plug it in, turn it on, when the message perform cleaning reappears, press the Reminder Reset button on the purifier to clear the message. Now you are good to go for another 30 days.

SOURCE: After cleaning unit, cannot get "perform cleaning"

As long as something works, it isn't the fuse. If the machine is totally dead, then it's the fuse.
The plate and other components must be clean and dry. The plate must be totally free of debris, oil, and defects. (Did you clean it with ammonia/water 50/50 ONLY? Did you thoroughly air dry it? Is it perfectly whole, with no burned spots, loose portions, broken wire strands, cracks, lint?) If the plate passes inspection, and if you know they're reinserted correctly into the little "tracks" at the top and bottom you can reset the "perform cleaning" message. Try pushing the little black "reset" button that is located on the right side of the machine between the other manual controls. Then turn the machine off, using your remote or the o/- switch at the back of the machine. After a minute or two, turn the machine back on and see if that solved the problem.
If not, then the problem is probably with the computerized controls, which can only be serviced by Vollara (the new name for EcoQuest). Call them at 1-800-989-2299, ask for repairs, and give #16618 as your dealer referral number (unless you purchased the machine from an authorized dealer with whom you are still in contact.)
Hope this helps.