I can't get the black bit to come loose from the top
When you lift up the top of the stapler (as though you are going to put staples in), does the pusher slide freely back and forth? It might be getting stuck at some point and not pushing the staples (either due to a worn pusher spring, or friction). First (after removing the staples) try spraying some light oil on the mechanism and lifting the top part of the stapler up and down a few times and observe how easily it moves back and forth. Also, with the top open try GENTLY sliding back and forth a little - if it slides fine with no sticking, try loading staples and using stapler. If it slides ok, but doesn't quickly return to it's "normal position" when pulled so as to put tension on the spring, rhen the spring may be worn and need replacing.
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