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Most refrigerator / freezer units chill the fridge area by venting some fraction of the very cold air from the freezer into the fridge compartment through a channel that has a mechanical air valve in it. In this way, it can control the chilled air flow, and aim for the set temperature, all the way down, in some cases, to freezing, or even colder, on the fridge side.
That vent unit, depending on your model, sill be somewhere in the wall that separates the freezer from the fridge. What can happen is that moisture condenses into the louver that slides to control the airflow, it freezes, and then system is stuck, since it's cold on the freezer side, and this keeps the louver frozen stuck. If that is the case, shutting the unit off for a while may recover function, though getting it to where ice is melting in an interior wall may be more risk of food spoilage than you'd want. Otherwise, use a search engine to look for 'how to test freezer / refrigerator vent in make/model', and you'll likely come across all sorts of youtube and step-by-step tutorials.
hi is this the frost free version ??? if it is which i think it is it could be a fault with temp module{frost free have electronic modules to control the system rather than a old fashioned bog standard thermostat inside the fridge} the fans should be controlled by the module in case of frost free models it could be the module which is playing up
Make sure fridge OFF freezer OFF ... then turn mains on. ONLY turn freezer to max, after 30mins put fridge to 1care ... this should overcome the problem of the flashing lights. When both nice and cool turn settings down. it worked for me
if the door seals are both ok, check and see if she has any open containers in the fridge juice ect that may be allowing moisture to escape. a model number and serial nuber off the sticker in the fridge would help me with more ideas.
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