Coin trapped between rotating drum and casing

I would suggest that a small thin metal item has got into the outer drum unit. This is the space between the internal spinning drum and the outer casing. This can sometimes happen by the object passing between the rubber door seal and the drum. Not easy to get out, however if it is small enough it may eventually find its way into the pump filter trap. There is a small round cover plate at the bottom right hand side of the machine. Behind the cover is the filter trap, open it up (when machine empty) and check for the object every so often. To open the filter turn the plug cover about a third anticlockwise and it should release. Pull gentle on the plug to remove from the machine.

Hi have a nice day!

Hi there, it's Jack at Dyson.

I can recommend a couple of checks that should help. Firstly, it's important to make sure the coin trap window is correctly rotated into position (one and a half turns clockwise) ensuring the childproof tab clicks into place. Check the plug is also pushed fully back into place: http://www.dyson.co.uk/support/cr01/cro1-flowcheck-white/maintaining-your-dyson-machine/check-the-coin-trap-step-1

It's also a good idea to check the seal within the coin trap is correctly in position, and hasn't been damaged in any way.

Unfortunately if the coin trap or surrounding components have been damaged, we've been unable to provide spares or servicing for CR01 or CR02 washing machines since December 2012. If you'd like to discuss this with the Dyson UK Customer Helpline, you're welcome to call us on 0800 298 0298.

If in outside of drum remove the door seal and tilt machine forward to make coins slide to front Lever the drum back with piece of wood .Not too hard as you may distort the drum. Then slim finders may slikde pennies out or use Blu Tack on a stick. Also check the trap at the pump in case coins trapped there or even any in the pump

Hello Tony - Often when a unit does not spin it is because the unit cannot properly drain and dispose of the water and detergent solution. Does the drain pump make a humming noise? If so, there may be a restriction in the drain line or siphoning. Otherwise since it is such a complex unit I would recommend contacting a professional to have either the pump or timer diagnose. Also you might want to clean out the coin trap, filter trap, of the unit for extra security. This needs to be completed about every 6 months to prevent any issues.

1. Unplug the unit.

2. Tilt the unit up to where the front feet are in the air and the back feet are still on the ground. Please make sure the unit is propped up safely.

3. Now that the unit is propped up look inside on the bottom right hand side there is a black looking accordion thing. This is the coin trap.

4. Clean the drum out with as much water as possible and have towels ready. The next step you will have the remaining water come out.

5. At the top of the coin trap where it is attached to the drum is a silver spring with a silver screw. Loosen the screw and wiggle the coin trap down from the drum.

6. Reach inside the coin trap and clean what is inside of it out.

7. Put the unit back together following the same steps backwards

It's very difficult to advise on a noisy washing machine because you can't describe noises accurately enough. People often describe the same noises quite differently.

Generally though, if a washing machine is rumbling, and noisy on spin, the main suspect is the drum bearings. Drum bearing failure is common on washing machines due to water getting into them if the drum bearing seal fails. To check for drum bearing failure you can take the belt off and spin the drum by hand. If the drum rumbles when spun then the bearings have probably gone.

Another drum bearing failure symptom is excessive up and down play in the drum which can be checked for by lifting the drum up and down from the drum lip behind the door seal. A further symptom of drum bearing failure is a brown rust patch underneath the washing machine and down the back of the outer drum, underneath the drum pulley (where the belt goes) There are usually two small holes at the back of the drum bearings where water that has got past the drum bearing seal trickles out, and it's usually stained with grease and rust.

Other causes of a noisy washing machine are coins and other obstructions inside the water pump. This will cause noise when the washing machine is emptying the water. Coins or other obstructions can get trapped between the outer tub and the inner drum. This would produce a lot of noise on spin as they coins get tossed around inside. Usually, spinning the drum by hand will not reproduce the noise in the case of coins as the coins drop to the bottom of the tub when the washing machine isn't spinning.

A light scraping noise when the drum is turned by hand is usually a bra wire trapped between the tub and drum.

A high pitched squealing or harsh noise can be motor bearing wear. This can also be checked for by taking the belt off and running the motor alone.

A knocking noise can be a loose tub weight. This would be worse with heavy loads and would not be present on spin with no washing in. This is because the knocking noise is caused when the tub (or outer drum) shakes about on spin. Without washing inside the drum the tub doesn't move. Another symptom of a loose tub weight is grey concrete dust under the washing machine.

It's very tempting to ignore noises while the washing machine is still otherwise working. Some noises can be ignored as they will not develop into serious faults. Other noises, if left, will cause extensive damage and can end up costing considerably more than if tackled early or these days writing the washing machine off. Of course the problem is that you can't tell which of the categories a noise falls into - so ignore them at your own risk.

It's very difficult to advise on a noisy washing machine because you can't describe noises accurately enough. People often describe the same noises quite differently.

Generally though, if a washing machine is rumbling, and noisy on spin, the main suspect is the drum bearings. Drum bearing failure is common on washing machines due to water getting into them if the drum bearing seal fails. To check for drum bearing failure you can take the belt off and spin the drum by hand. If the drum rumbles when spun then the bearings have probably gone.

Another drum bearing failure symptom is excessive up and down play in the drum which can be checked for by lifting the drum up and down from the drum lip behind the door seal. A further symptom of drum bearing failure is a brown rust patch underneath the washing machine and down the back of the outer drum, underneath the drum pulley (where the belt goes) There are usually two small holes at the back of the drum bearings where water that has got past the drum bearing seal trickles out, and it's usually stained with grease and rust.

Other causes of a noisy washing machine are coins and other obstructions inside the water pump. This will cause noise when the washing machine is emptying the water. Coins or other obstructions can get trapped between the outer tub and the inner drum. This would produce a lot of noise on spin as they coins get tossed around inside. Usually, spinning the drum by hand will not reproduce the noise in the case of coins as the coins drop to the bottom of the tub when the washing machine isn't spinning.

A light scraping noise when the drum is turned by hand is usually a bra wire trapped between the tub and drum.

A high pitched squealing or harsh noise can be motor bearing wear. This can also be checked for by taking the belt off and running the motor alone.

A knocking noise can be a loose tub weight. This would be worse with heavy loads and would not be present on spin with no washing in. This is because the knocking noise is caused when the tub (or outer drum) shakes about on spin. Without washing inside the drum the tub doesn't move. Another symptom of a loose tub weight is grey concrete dust under the washing machine.

It's very tempting to ignore noises while the washing machine is still otherwise working. Some noises can be ignored as they will not develop into serious faults. Other noises, if left, will cause extensive damage and can end up costing considerably more than if tackled early or these days writing the washing machine off. Of course the problem is that you can't tell which of the categories a noise falls into - so ignore them at your own risk.

Washing machine is noisyIt's very difficult to advise on a noisy washing machine because you often can't describe noises accurately enough. People can describe the same noises quite differently.
Here's a general guide though -

• If a washing machine is rumbling, and very noisy on spin, the main suspect is the drum bearings. Drum bearing failure is common on many washing machines due to water getting into them if the drum bearing seal fails. (Hotpoint and Zanussi in particular in my experience) To check for drum bearing failure you can take the belt off and spin the drum by hand. If the drum rumbles when spun then the bearings may have gone. There should be a constant rumble all the time the drum is revolving.
• Another drum bearing failure symptom is excessive up and down play in the drum which can be checked for by lifting the drum up and down from the drum lip behind the door seal. A further symptom of drum bearing failure can be a brown rust patch underneath the washing machine and down the back of the outer drum, underneath the drum pulley (where the belt goes) although this patch is not always present. There are usually two small holes at the back of the drum bearings where water that has got past the drum bearing seal trickles out, and it's usually stained with grease and rust if water has got into the bearings.
• Loud noises when turning the drum by hand can also be caused if the drum itself splits, or the spider at the back of the drum has come away from the drum, is corroded or even broken. This would normally be a loud noise on each revolution of the drum whereas the noise when drum bearings have gone is constant all the time the drum is turning. Lifting the drum checking for excessive play can often reveal a broken or loose drum spider which sometimes only occurs at certain points round the drum (the spider has three arms and is bolted to the drum at three points)
• Coins or other obstructions trapped inside the tub under the drum can make horrendous noises as they get tossed about on spin. They often don't make the noise unless laundry is in though. Look out for obvious dints and creases in the drum itself as evidence of a coin or similar stuck inside although be aware that it only shows there's been an obstruction in at some point and the coin could have fallen into the sump hose or filter and not actually be the cause of the noise at this time
• Other causes of a noisy washing machine are coins and other obstructions inside the water pump. This will cause noise when the washing machine is emptying the water. Coins or other obstructions can get trapped between the outer tub and the inner drum. This would produce a lot of noise on spin as the coins get tossed around inside. Often, spinning the drum by hand will not reproduce the noise in the case of coins because the coins drop to the bottom of the tub and lay flat when the washing machine isn't spinning
• A light scraping or ratchety noise when the drum is turned by hand is commonly a bra wire trapped between the tub and drum. They can often be removed from underneath with the sump hose taken off. It's always worth checking that the wire isn't poking through one of the holes in the drum which can be pulled back out from inside the door. It's rare, but I've retrieved 3 or 4 this way over the years.
• A high pitched squealing or harsh noise can be motor bearing wear. This can also be checked for by taking the belt off and running the motor alone.
• A knocking noise can be a loose tub weight. This would normally be worse with heavy loads and would not be present on spin with no washing in. This is because the knocking noise is caused when the tub (or outer drum) shakes about on spin. Without washing inside the drum the tub doesn't move. Another symptom of a loose tub weight is grey concrete dust under the washing machine. Warning: These days most washing machines have plastic tubs and over tightening a tub weight bolt can easily shear the bracket resulting in a new tub being required. Try loctite. Often, once a tub weight has come loose the plastic tub is damaged anyway especially if it isn't caught early enough
• Sometimes a badly worn drive belt can cause a surprising amount of noise. I've even come across some where i was convinced the drum bearings were gone until I took off the belt and spun the drum by hand to find no noise.

It's very tempting to ignore noises while the washing machine is still otherwise working. Some noises can be ignored as they will not develop into serious faults. Other noises, if left, will cause extensive damage and can end up costing considerably more than if tackled early or these days writing the washing machine off. Of course the problem is that you can't tell which of the categories a noise falls into - so ignore them at your own risk. If you have a specific noise you are concerned about, either call an engineer

Hi there, this problem sounds as though the carbon brushes are needing replaced or infact just needing to be cleaned of dust or dirt. Its very common for the brushes to be covered in dust and fibres. Im not sure where the brushes will be on this model but I hope this helps you in someway.

Usually caused by the drum being out-of -balance. Can be the result of poor distribution of the clothes or too light a load in the machine. Before the spin cycle starts, the drum usually rotates clockwise and anticlockwise to distribute the load evenly.
If the above is not causing the problem, it may be due to the concrete damping block ( present on most washing machines) becoming loose. This sometimes happens after a period of use, and can be easily corrected by tightening up the retaining bollts.
Finally the bearings could be worn. Repairs could be expensive if this is the case.

Before investigating anything inside the machine MAKE SURE IT IS DISCONNECTED FROM THE MAINS SUPPLY!