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go to the freeze timer which has off and on dip switches. take some freeze time out by moving the first switch to off this will shorten freeze time. Also check the harvest assist solenoid and plunger when it go's into harvest. make sure the machine is cleaned and check the cube plate to make sure that none of the plates are not loose this will cause ice to freeze between the loose spots and will not let ice come off the plate.
The best temperature for the freezer section is in the range of 0 F to -10 F. Ice cream will remain somewhat mushy at temperatures above about 5 F or so. Actually ice cream never does totally freeze due to the fat content.... it does get hard but does not totally freeze. Now ice on the other hand will freeze solid at 32 F , as you well know, the colder the faster it will freeze.
Most icemakers have a low voltage defrosting element wrapped around the ice shute to prevent the ice from freezing and jamming up. Carefully have a look for any disconnected wires or damage to the heating element. If the ice is getting "glued" together in the ice box itself, its likely that the water tray is overfilling and causing water to run down into the ice box. When it freezes, it freezes all the ice blocks together. In this case, you may need a new ice maker tray or ice maker water valve.
likely you have a bad water valve where the water goes into the fridge. The valve is not sealing all the way and the water is dripping even when it closes allowing the water to freeze up
You need a service guy to look at it. It could be water leaking or a simple case that the flap isnt sealing and the ice melts and then freezes the flap open
Can you give more details?
If the ice chute is frosting up, chute door is not sealing, air , with moisture, is getting in and freezing. An ice cube getting trapped by the door will cause this also. Either case, replace door and delay mechanism.
Is the ice freezing on the surface of the tongs? You may be pulling in moist air from the outside of the fridge.. check all the door seals to make sure no air is getting in. What is the model number of the unit so I can pull up a diagram?
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