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Your manual should show you how to remove the door from the oven and also how to separate the glass panels to assist cleaning. If you do not have your manual, use the link to download a PDF copy of it. You will need the ENr from the rating plate https://portal.bsh-partner.com/portal(bD1kZSZjPTAwOQ==)/PORTALFRAME.HTM
The brown marks are caused by some food residue burning off during the clean cycle and is usually very hard to clean off. You might try using a Mr. Clean Magic eraser with some soft scrub. If that dose not do it you may have to replace stained parts.
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It is quite common for this problem to occur.
There is no one satisfactory explanation for this to happen, but happen it does.
DO NOT use the oven until you have it repaired.
Contact the makers or one of their repair agents to get a new door glass fitted.
Hope this helps, and in the meantime have a nice xmas, go out and let someone else do the cooking for you..
Merry Xmas.
Get a stanley blade and scrape the glass clean that way, you will not hurt the glass, better if you can fit it in a holder of some sort.
I do mine that way, and it always gets the baked on fat and grease off.
Since the manual doesn't tell you how do this, and the repair place can't either (other than a service call) I got a little creative without trying to take the whole door apart. First, un lock the hinges and take the door off, It's a bit heavy so be careful. Lay the door on it's back. Now find something long and thin ( a yard stick will do) drench a long cloth with windex and then slide the cloth and the stick between the glass, just make sure you hang on to the cloth so you don't get it stuck between the glass. This worked perfect for me, and saved a service call. Poor design, it should be simple to remove the glass, I guess the designer never cleaned an oven. Make sure you put the door back on correctly, othewise you will go nuts. Angle it in on a 45 dregee angle to the first notch. Then instead of naturally trying to close it up, pull it down slowly to towards floor to open up the hinges and then close it back up. Good luck
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