We have had this same problem with our heater. But I went online to find out where I could purchase replacement parts. The company that sold the fireplace went out of business. I also went on-line to try and fine a universal replacement part. So far no help to be found.
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My fireplace seems to operate fine but the heater does not put out heat any longer. Where can I get replacement parts?
MY FIREPLACE HEATER QUIT WORKING AND I HAVE ONLY HAD IT ONE YEAR. I DON'T KNOW WHAT TO DO, WE RECENTLY REMODELED OUR HOME AND I HAVE LOST THE PAPERWORK TO THE FIREPLACE SO I DON'T THINK I CAN TAKE IT BACK! SOMEONE HELP ME!!!!
Everything works execpt the heater. Flame effect lights up, the fan blows, but now heat.
I took apart the insert and found that the wires connecting to the heat sensor had burned off. Kind of scary.
I'd like to find a new heater assembly.
Looking for owner guide for quality Craft SRM910-33ECN Electric Fireplace Heater with 750-1500-watt Adjustable Temperature
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