Make certain you are passing the thread through the tension for the bobbin winder when setting up to wind the bobbin. Check that tension assembly for anything that could be stuck in it, preventing the assembly from putting tension on your thread, such as another thread. Wiggle the disc on the assembly to make sure it isn't stuck. If none of that works, disassemble that assembly from the top of the machine (NOT the tension you use when threading to sew!) and see if the spring inside is broken. If it is, replace the spring if you can get it, or the whole assembly if you cannot.
Bobbin winding
1. Place the thread spool on the spool pin in
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against the spool.
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back to front. Pull the thread clockwise around
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the inside to the outside.
4. Place an empty bobbin on the bobbin spindle.
5. Push the bobbin lever to the right to wind.
A pop-up appears on the screen to inform
you that bobbin winding is on. Press the
foot control or the start/stop button to start
winding the bobbin.
When the bobbin is full, the bobbin winding
will slow down and stop automatically. The
pop-up closes. Remove the bobbin and cut the thread
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