The vacuum has lost the suction. I have taken apart and can not find a blockage
Hi Freda,
I'm sorry to hear you're having difficulty with your DC07. Although I note you've already checked for blockages, I'd encourage you to follow the simple steps shown in our online Support guide, just in case there's anything you've missed:
http://www.dyson.co.uk/support/dc07/dc07-standard/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction
In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. We recommend using cold water, without any detergent. Please make sure the filter is totally dry before replacing it - this can take at least 12 hours, and it may help to leave it somewhere warm, such as in an airing cupboard, or by a radiator.
This should resolve the issue, but if you'd like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
SOURCE: Suction
Might be the hepa filter needs cleaning? This is located in the housing on the side of the cleaner at the bottom (see your manual to find it). It is a big spongy ring which Dyson say you should remove once a month and wash in warm water. Dry off and replace in cleaner when completely dry. I've found this works and the suction is like that of a new machine!
SOURCE: Blockage in pipe of my dyson slim dc18
There sould be a rubber flap under the pipe.Pull it down to remove dust and **** that gets stuck.
Testimonial: "He was very helpful in his suggestions and after the first suggestion didn't work out he provided another. Thanks for the help."
SOURCE: No suction on wand of Dyson DC14 Animal
Hi its Darran at Dyson.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Kind regards
Darran
Dyson customer Service
SOURCE: Dyson DC07 bagless - upright mode v poor suction, wand mode ok
Hi its Darran at Dyson.
From your description of the problem, it sounds as though the bleed valve is activating which only happens when there is a blockage.
We would recommend following the full blockage through as outlined in your user guide or in the Support section on our website at www.dyson.com.
Kind regards
Darran
Dyson Customer Service
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