My mouse and usb devices are not working, need to see an image of connections
USB 2.0 ports 1, and 2. These two 4-pin Universal Serial Bus (USB) ports are available for connecting USB 2.0 devices.
you will need to update/reinstall drivers right click to reinstall drivers if you can see your usb drive but its not working ports (com&lpt) right click update driver if this fails to fix the problem
click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X
check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts
is the mouse a usb or ps2 mouse
if its a usb mouse and not working you might have to use a ps2 mouse
or try it in safe mode
restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse
allowing you to attempt to repair your computer
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00820197&lc=en&cc=us&dlc=en&product=3292433#N750
hope it helps
Follow the steps given below to refresh USB ports. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response Thanks, Joe
1. Right-click My Computer icon on the desktop, and then select Properties.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Click the plus (+) sign to the left of Universal Serial Bus controllers.
5. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
6. Click OK to confirm the removal of the device.
Please note, repeat Steps 5 and 6 until all the devices under Universal Serial Bus Controller are removed.
7. Shut down the computer.
CAUTION: Ensure that the Shut Down option is selected, instead of the Restart option.
8. Wait for 5 seconds and then restart the computer. When the computer restarts, a "Windows has detected new or added hardware" message window will open.
The above steps will refresh the USB ports.
Now connect the USB devices like mouse, video camera, your external usb hard disk...usb hubs...whatever you like and the drivers should install automatically.
Tip: It is always recommended to connect the main usb devices at the rear end usb port, as they require more power to initiate.
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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