Uniden Cordless Telephone with Dual Handsets and Caller ID DXI-55

Hi Debra,
There are several reasons that this could happen:
1. Your telephone company stopped the service, even though you are paying for it... Ask your telephone company to verify your Caller ID service is current.
2. There may be a problem with your Caller ID service. Ask your telephone company to check to see if there are any problems.
3. Sometimes the caller ID is delayed, try letting incoming calls ring at least twice before answering.

The "charge" light staying on is very unusual, It could mean that the battery is failing, but if it is working properly, don't worry about it.

Best regards,
Bill

Using the Caller ID and Redial Lists
Caller ID (CID) is a service available from your telephone provider that shows the phone number (and sometimes the caller's name) of incoming calls. Contact your telephone provider for more information.
Caller ID list



Redial list



When a call comes in, the phone displays the number and name (if available) of the caller.
The phone saves the information for the last 30 received calls to the

CID list.
When it's in standby, the handset shows how many calls came in since the last time you checked the CID list.


Each handset remembers the last 5 numbers you dialed on it. The redial list is separate for each handset.


- - -

Caller ID with Call Waiting is available by subscription from your Telephone provider. With this service, you will be able to view incoming caller information while on a call with another user.

This will allow you the ability to select to talk to this user and put your existing party on hold or make the decision to ring them back.

But, you must contact your Telephone provider and subscribe to the service.

Here is the link for the User Guide: http://www.uniden.com/pdf/TRU9380-4om.pdf

Remember, If you subscribe to Caller ID from your phone company, your phone will show you the caller's phone number and name (if available) whenever a call comes in. If you subscribe to both Call Waiting and Caller ID, the phone also shows you the name and the number of any call that comes in while you're on the line.

I DON'T RECEIVE MESSAGE FOR MISSED CALLS

Hi

Thanks for using FixYa. I think you have stored more than 100 Caller ID messages and hence the caller ID is not showing on Uniden Tru8888. In the following cases the caller ID will not be shown-

If you answer a call before the Caller ID message is received (for example, before the second ring), the Caller ID message will not appear.

When the call is received via a telephone company that does not offer Caller ID service, the caller’s phone number and name does not appear. (This includes some international calls.)

When the call is via a private branch exchange (PBX), the caller's phone number and name may not appear.

You may receive any one of the following messages:

When a private name is received; Private Name
When a private number is received; Private Number
When a unknown name is received; Unknown Name
When a unknown number is received; Unknown Number
When invalid data is received; Incomplete Data

The Caller ID list stores information for incoming calls - even unanswered calls. You can store up to 100 Caller ID messages and phonebook entries (including Speed Dials) for each handset and the base. You can view the Caller ID list through the handset or base during a call or when the phone is in standby mode.

Memory locations for Caller ID messages and Phonebook entries (including Speed Dials) are common, you can store up to all 100 entries for each handset and the base. Caller ID messages are not stored when you have 100 phonebook entries. When you have stored a total of 100 phonebook entries and Caller ID messages, the oldest Caller ID message is overwritten.

Please do rate the solution and revert for further assistance.


Thanks
Rylee

Caller ID information is passed between the first and second rings.

Try connecting a regular corded telephone or a standalone Caller ID box. Does Caller ID information show up?

If you have multiple telephones (I don't mean a single cordless telephone base with multiple handsets) and none of them are showing Caller ID after 3 rings it would appear that the telephone company does not have Caller ID turned on for your telephone line.

Make sure that you have caller id service from your phone company. If you do not have a different phone with caller id borrow a working one from a friend and see if it shows up on a different phone. Let a phone ring at least twice to give caller id time to work. If a different phone does not show the call information call your service provider.

Are both cordless handsets used with the same main line ?

I was using this site while trouble shooting this in the US...
If the customer has DSL with filters in the same system go back to the NID and Isolate the DSL,
test the caller id and call waiting caller id. If this works you have Data Bleed coming from the DSL.
Make sure there are not two sets of filters on the line. Tjis customer had a filter with the DSL modem.

Doing this we just fixed an on going problem for a field tech who was the second callout on a customer issue.

How to get the caller ID to work on the additional GE DECT phone handsets. You must follow these steps in the exact order :
#1 - unplug the base phone
#2 - unplug the telephone line from the base phone
#3 - remove the battery packs from the phones
#4 - wait 10 minutes. reverse the order when assembling. Put battery packs in phones, put the telephone line back in the base phone and lastly plug all phones back in.
It takes about another 10 minutes after that before all phone handsets start recognizing caller ID.