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Anonymous Posted on Apr 16, 2012

Turntable and light won't shut off.

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  • Emerson Master 6,771 Answers
  • Posted on Apr 17, 2012
Anonymous
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The common cause is one or more bad door switches, or possibily the keypad control board.

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The turntable and the magnetron are two separate items and one should not impact the other. Since the other items are working it is doubtful that the fuse is bad. Also you need to know that the proper way to work on a microwave requires the use of special equipment to check for microwave leakage, it is not recommended to service them yourself.
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If everything works on the unit, but you do not receive any heat or possibly the turntable does not turn you have a faulty magnetron (controls heat) and a faulty motor (controls turntable). You would require service on the unit, if parts are available. Some microwaves are so small in cubic foot size, that manufacturer's do not have parts available for purchase/repairs.
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Goldstar under counter microwave spindle won't turn

use the common sense, and logically, fix it. God bless you
Microwave Runs, Heats, but turntable does not move This is a fairly easy one. First, make sure the turntable coupler under the glass dish is not broken. Second, on the control board, find the turntable relay and test for voltage. Some turntable motors are 24 volts DC, so make sure your testing the correct voltage. If no voltage from the control board, then replace the control board. Otherwise head towards the turntable motor.
On OTR models, you can get to the motor by un-screwing the bottom panel on the microwave. On countertop models, there will either be a knockout or screw on access panel. Check for voltage at the motor. If no voltage, check the wiring back towards the control. If voltage, then replace the turntable motor. The component list below also shows how to test a turntable motor.

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Microwave turntable won't turn.

Return the item to the place of purchase this is a manufacture defect. The problem is caused by a defective turntable motor.
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Turntable and light won't shut off.

This is usually caused by one or more defective door switches, or possibily the keypad control board.
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The turntable and light won't shut off when not in use

The door switch, one or more are a common problem, or the keypad control board, "less likely"
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Turntable won't turn

This may be a grease buildup underneath the turntable, or a bad turntable motor or coupler, or the circuitry which drives it.

If your internal cook light or cooling fan are also not working, I would suspect a controller problem, especially if your cooktop lights recently went out.

You can find links to helpful exploded view diagrams and part ordering help here.

I recommend that you bookmark that link to your favorites.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
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Microwave lights, clock, and everything works except when you press start, it just counts down like its cooking, but the microwave is actually not on. No hum as usual or plate rotating. It just counts...

Hi, one of the most common reasons why the turntable won't rotate is that the microwave isn't clean. The turntable guide and carousel can get sticky, preventing the turntable from properly moving. If you have built-on food particles or liquids, fill a bowl with 2 or 3 cups of water and 1 tsp. of liquid detergent and lemon. Run the microwave for about 3 minutes. Clean the microwave with a cloth, including the base of the turntable, guide, carousel grooves and microwave base. Your microwave turntable won't rotate if the grooves on the base of the turntable do not sit right on the carousel. Also, check the position of the turntable guide. Place the guide directly under the turntable. Remove the turntable, and then reposition it into the carousel grooves.
Motor The carousel motor is located beneath the base plate of the microwave. If the carousel isn't turning at all, check the motor. Disconnect the microwave from the power source, and remove the turntable, guide and base plate. Try turning the motor to see if it's just stuck. If it doesn't turn freely after a few seconds, examine the motor to see if it's burned out or corroded. Use an ohmmeter to see if the motor has continuity. If not, you must replace the motor.
Bushings The drive bushings are plastic components that sit underneath the cooking plate. Remove the plate, and examine the bushings. Use a magnifying glass if necessary to see if any debris is caught in the plastic. Clean the bushings, and reinsert the plate. Turn the microwave on to see if it rotates. If the bushings are extremely worn or if some of the plastic is broken off, you need to replace it, which is a complicated repair for consumers. Contact a service technician for assistance.
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