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Anonymous Posted on Jan 19, 2018

Hp deskjet can't delete alignment doc from queue

An 'alignment' doc appeared in queue and can't be deleted. Have tried deleting the printer, won't delete. Have tried adding another printer, documents queued in that won't print (presumably because first printer is stuck). Have tried clearing spool. Any clues?

1 Answer

Eric Sutherland

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  • Posted on Jan 19, 2018
Eric Sutherland
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Logon to www.hp.com/uk

select support and enter the Deskjet model number.
run diagnostics
wait for report
follow instructions
hopeful that will fix it.

5 Related Answers

Anonymous

  • 151 Answers
  • Posted on Dec 09, 2007

SOURCE: HP Deskjet 3845 print queue not clearing

Have you tried going to safe mode, turning off the printer and manually opening it at the control panel>printers... try and delete or cancel prinitng at these settings...

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Muggs01

Muggs01

  • 72 Answers
  • Posted on Jan 16, 2009

SOURCE: cant clear the print queue

Reboot your pc.

Anonymous

  • 1605 Answers
  • Posted on Jan 29, 2009

SOURCE: Docs in queue won't cancel so I can print another document

turn of the printer and unlug the data cable.
go to start>>printer and faxes, open the printer queue and deleted the job.
plug in the data cable and turn on the printer

flubbard

  • 34 Answers
  • Posted on May 29, 2009

SOURCE: unable to delete doc after being sent to printer

First, I would try canceling the document either at the printer (hit cancel if it has already been sent) or at the computer.

You can do this by going to start -> settings -> printers and faxes
double click on the printer to open it
right click on the offending file and hit delete

It sounds like both of these have been done already. So...next option.

Second option - Restart the print spooler
Go to Start -> Settings -> Control Panel -> Administrative Tools -> Services
Click on the "Print Spooler"
Select Restart

Third option - delete the document from the spooler
Stop the Print Spooler by following the instructions above and clicking "stop"
Delete all files in the c:\windows\system32\spool\printers directory
Restart the print spooler.

CAUTION!!! - This will clear out both the offending job and any other jobs that have been sent to the printer after the offending job. If you have a number of other jobs, you may wish to clear out only the offending job from the printers directory.

Hope this helps - flub

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Anonymous

  • 66 Answers
  • Posted on Jun 08, 2009

SOURCE: HP1315 doc's in queue will not print or delete????????

Dear Ralph

plz check ur printer cable from both end if they are connected properly or not , if the cable connected then uninstall the printer driver and restart the system . After restarting the system then reinstall the printer driver with proper port configuration setting (For USB Cable - Port DOT4 or USB & For Com Cable Port LPT or Com) then after installing restart the system again and when the system start then check by giving print .

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