Click start control panel administration tools computer management device manager scroll through all of your devices if you see a yellow question or exclamation mark ? ! or a red X you will need to update the drivers for this device right click select update driver/reinstall driver if you can see your usb device but its not working scroll to Ports(Com&Ltd) right click to update driver if you computer came with a motherboard disk the drivers could be on it or you might have to download them
http://download.cnet.com/htc-usb-sync/3000-2014_4-56360.html
hope it helps
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