We have a duet and we just moved the machine to a new location, the soap is leaking from the bottom of the machine onto the floor. Could something have been dislodged from the move? Thanks.
Highly likely if you didn't use your shipping bolts when moving your tub cracked bottom of soap dispenser inside of washer buy warrnnty sear about 250.00."less soap plz"
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there are three screws under the front of the panel. make sure its not leaking from the door and running that way. if the bellow or door seal is damaged or bent or torn it will leak. please dont forget to rate me thanks
hi this happened to me a few months ago u need to get a leak proof sealant and remove thee top of your washing machine the on the left hand side yoou will notice your soap compartment you need to seal this all the way round leave it to dry for two hours minimum then try running your machine again hope this helps.
Check the rubber boot just inside the door. You have to push the drum back slightly and rub your fingers around the entire boot. I had a similar problem and a key had fallen out of a pocket and cut into that boot. The leak would run out of the damaged boot then come out the bottom onto the floor. I purchased a new boot and it took me about 30 min to install it. The problem was solved. If the rubber boot is fine then the over soap thing is probably your problem.
We learned from our new Duet that when washing with Tide soap powder, there is an adjustment inside the pull out drawer where the soap powder goes. You will see a grey plastic slider that goes to the right for liquid soap & to the left for powder soap.
Moving this slider to the left corrected this problem - not using all of the soap powder needed - for us.
Good luck !
Marilyn in FL
Make sure the transit brackets and screws have been removed.
Other than that,I would say it needs a new door, as it is possibly twisted, and not closing tightly enough against the door seal.
Plz rate my suggestions.
Thanks.
The soap tray has a plastic separator which has one position for liquid soap (the separator goes to the bottom of the tray).
It has a second position in which the separator leave a gap at the bottom so the powder can be flushed through.
I had put powder in the liquid setting and thus the soap did not get flushed into the washer.
remove the bottom acesss panel and run through drain/spin cycle youll see where the leak is then. perhaps debis has puntured drainline hose or pump housing is leaking
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