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I believe all you need to do is go to SanDisk's website, under Downloads, then download the Firmware Updater: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
After installation of Sansa Firmware Updater
* Please make sure your Sansa player is in MSC mode before plugging it in.
* Plug in your Sansa player and it will automatically check for updates.

Common questions about the Sansa Updater

Q: What does the Sansa Firmware Updater do?
A: The Sansa Updater is an application that checks for the latest firmware updates then downloads and installs the firmware to your Sansa device. The Sansa Updater is NOT a firmware.

Q: Why do I need to install the Sansa Firmware Updater to download "firmwares"?
A: Once you install the Sansa Updater, you don't have to worry about which firmware to download for your device. Sansa Updater downloads and installs the right firmware for your Sansa device.

Q: Do I need to install the Sansa Firmware Updater everytime there's a new firmware?
A: No, once the Sansa Firmware Updater is installed, future firmware updates are done by just plugging in your device.

Q: What does a "firmware" do?
A: Firmwares contain miscelleneous bug fixes and enhancements.

Q: Which Sansa players is the Sansa Updater compatible with?
A: The e200, c200 and m200 series

Q: Should I "Open","Run" or "Save" when i click on "Download Sansa Firmware Updater"?
A: "Open" and "Run" would automatically start installing the software,. "Save" would save it to your computer and you can run it in the future. We suggest you "Open" or "Run" the installer.

Q: How to change to MSC mode:
A: On your Sansa device, press "menu" and go to "Settings" then "USB" choose "MSC"

Q: How to check for firmware version?:
A: On the e200 and c200, press "menu" and go to "Settings" then "Info"/ "System Info". For m200, press "menu" then "Information".