Can't hear caller

I expierenced the same problem with my V265 phone. First, note that performing this repair as I did will most likely void any warranties on the phone, and also is an electrical shock hazard. This repair should only be performed if the person/s performing the repair understand these risks and have at least basic technical knowledge in circuits, electricity, and audio. I take NO RESPONSIBILITY for damage or injury in any way, shape, or form. Please to prevent errors or any more damage, read directions fully before starting this repair. - Remove the Battery and make sure no chargers, headsets, etc., are currently plugged into phone. - Remove the housing on the phone which is on the same side of the camera and the external display by gently and carefully prying, making sure not to break the latches or any of the external parts. - Using a Torx bit (I believe it was either a T15 or T20 I used but not sure) or a small flat head screwdriver, remove the 4 screws holding down the board. - Now examine the speaker located at the earpiece of the phone and the two contacts which are on the board you just removed. Look to see if they were properly alligned and if contact is being made between the speaker and the board. (a PINK pencil eraser works great as a cleaner for circuit board contact points) - If contact is being mad and no obvious obstruction is found to prevent contact with the two, the easiest way for me was to take a speaker from another phone, and using it in place of the old one. (If you are willing to use extra time, you could also try finding an actual replacement from a manufacturer.) - I used a speaker from a motorola phone which was actually a few years older than my V265. - After finding a replacement speaker, you'll need to use some trial and error to properly allign it with the contacts on the board and to make it stay in position during everyday use. - For my V265, I had to use a razor and shave away the plastic molding which held the old speaker in place. Then use a VERY small amount of super glue to hold the speaker in position. Then I used a little bit of hot glue to give it some flexible strength. All together, it took me about 1 hour to complete this task and start using my phone again normally. - If any additional assistance is needed, feel free to e-mail at [email protected] leaving your name and prefirably a phone number and best time to call, as a return contact. This will make it easier for me to help the best I can. Thank you and good luck.