Dyson DC33 Animal Bagless Upright Vacuum Logo
Anonymous Posted on Apr 08, 2012

Dyson DC33: rotating brush makes very loud noise when turned on and brush is engaged, i.e for carpets

  • Tisha Lane
    Tisha Lane May 05, 2019

    Glenssmailst's suggestion worked for me

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1 Answer

  • Official Brand Answer 2,572 Answers
  • Posted on Apr 10, 2012
AskDyson
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Hi Janna,

Per my previous reply, please give us a call on 1-866-693-9766, or email us at [email protected], as we'd be happy to provide assistance with this issue.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Aug 23, 2009

SOURCE: ratchet noise, beater will not turn, belt not

Ok, so I had the same ratching noise and took the advice of many sites directing me to clean the brush. But like most I cleaned the brush and the noise continues and the brush does not spin. Reluctant to take it to get serviced I dug a little deeper and now it works just fine. This is what you need to do as removing any hair from just the brush part will not be enough.
Remove the entire brush bar from the bottom of the Dyson, this means pulling the bar out of the drive belt. This is not to difficult just use a little muscle as the belt will stretch. Once the bar is out grasp hold of the two plastic end caps on the brush bar which the brush bar actual spins in. These two caps are connected by a slim metal rod which runs through the brush bar. Place one hand on each side and begin to twist and pull until one of the caps comes off. Once the cap is off of the one side you can pull the other cap from the other side through the brush bar as this cap will be the one attached to the slim bar I mentioned above. If like mine you will see a ton of hair wrapped around these caps and inside the ends of the brush bar. Clean them out as best as possible.
After you clean it out, run the cap with the rod back through the brush bar, attach the other cap and twist and push together. Make sure the caps lineup which each other just like they were when you pulled it out. You'll notice how much more freely the brush bar spins between the two caps then before you cleaned it. Now, pull on the drive belt and feed the brush bar back through and attach as it was to begin with. This did the trick for me.

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Anonymous

  • 4088 Answers
  • Posted on Aug 02, 2009

SOURCE: My dyson D17 is making an incredibly loud noise,

Remove the bottom cover plate and rotate the brush by hand. Look for things that make noise like stones caught in the brush path, bad brush bearings, bad drive belt.

Anonymous

  • 58 Answers
  • Posted on May 29, 2009

SOURCE: brush bar does not turn & makes a loud noise

You need to clean your roller and replace the clutch assembly that drives the belts. poorly designed vacuum with many flaws.

b0sslady2001

Marci Marple

  • 357 Answers
  • Posted on Aug 07, 2009

SOURCE: Dyson making loud noise

If your brushroller isn't spinning it will make the loud sound. Try removing the brushroll and reinstalling it. If this doesn't work, you may need a new brushroller.You can find one here...

http://cgi.ebay.com/DYSON-VACUUM-DC07-DC14-DC-07-14-BRUSH-ROLL-BEATER-BAR_W0QQitemZ120452265897QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item1c0b83b7a9&_trksid=p4634.c0.m14


Marci

Anonymous

  • 710 Answers
  • Posted on Mar 28, 2011

SOURCE: dyson vac has started to

Does the whining noise come from the motor or the brush area?
If it's from the brush area, it's probably the belt. Check to be sure the belt is not worn. Sometimes belts will glass up and slip. Also, check to see if it is still completely on as it should be. You may need to replace the belt.

I woHope this helps, if it does, please place a vote for me. Thanks,

Handie Andie

Testimonial: "good answer"

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Related Questions:

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1answer

How to change belt on Dyson dc33

Hi William, it's Jack at Dyson.

DC33 doesn't use a traditional, user-replaceable belt. Instead, the two belts are part of the brush control mechanism, which allows you to shut off the brush bar to clean hard floors and delicate rugs. These belts are engineered to last the lifetime of the machine in normal use.

If your DC33's brush bar isn't currently rotating, please follow each of the steps shown in our online Support guide, to rule out any simple issues: http://www.dyson.com/support/dc33/dc33-multifloor/using-my-dyson-list/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-removing-debris-from-the-brushbar-dc33/removing-debris-from-the-brushbar-dc33

It's also important to make sure your DC33's brush control is set to carpets rather than hard floors:

change-belt-dyson-dc33-mnih3g4zkwkucv5j2ppnmw4z-5-0.jpg

If you still need help with your machine after trying these simple checks, you're welcome to get in touch directly. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
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Dyson dc33 brush won't turn but belt not broken

Hi there, it's Jack at Dyson.

DC33 is suitable for cleaning hard and carpeted floors. It includes a brush control system which allows you to shut the brush bar off when cleaning hard floor surfaces. It's worth checking that the brush control is set correctly - it's possible it may have been inadvertently set to 'Hard floors'. For the brush bar to rotate, it must be set to 'Carpets':

07061835-cc37-4e9f-b20c-ef1beba7e89e.jpg

It's also important to note that the brush bar will not rotate when the vacuum is standing upright, so make sure you recline it into the normal vacuuming position before testing it.

If this doesn't resolve the issue, please turn off and unplug the machine, then check that there are no obstructions in the cleaner head which could be jamming the brush bar. Remove any threads or hair around the brush bar, as these can affect the performance.

1af8cf94-c60b-4846-8168-21707fedce9f.jpg

If you'd like further advice from our experts after you've given this a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We can take you through some diagnostic checks to determine what may be causing the issue. If a repair or replacement part is needed, we can also confirm if this is covered under warranty.
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Sounds like the beater bar hits the front plastic makes a loud awful noise

Hi Cathy,

Your DC33's brush control is designed to make a ratcheting sound to warn you if something is jamming the brush bar. You should be able to resolve this by making sure the cleaner head is free of any obstructions, and removing any threads or hair from around the brush bar. For guidance in doing this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc33/dc33-multi-floor/dc33-maintaining-your-dyson-machine/how-to-remove-a-blockage/from-the-brushbar/removing-debris-from-the-brushbar

This should resolve the issue, but if you're still concerned about the machine after following these steps, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can provide further assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
0helpful
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My dyson 33 makes a very loud, grating noise when the rotating brush is engaged and when you move the vacuum cleaner. , not when it stands still while turned on. It sounds as if the head is going to...

Hi there Janna,

I'm sorry to hear you're concerned about the unusual noise your DC33 is making. I'd encourage you to get in touch with us directly, as we'd appreciate the opportunity to provide further assistance. You can reach us on 1-866-693-9766 (US) - alternatively, if you email your contact details to [email protected], someone will be in touch as soon as possible.

If a repair or replacement part is necessary, this should be covered under our 5-year guarantee, as long as the machine has been used in accordance with the terms and conditions listed in the user guide. All you need is a copy of your proof of purchase.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
0helpful
1answer

Vacuum cleaner makes very loud noise when starting to vacuum - like something is stuck in roller area

Hi there,

I'm sorry to hear you're having difficulties with your DC33. The brush control is designed to make a ratcheting sound to warn you if something is obstructing the brushbar. If you've checked the cleaner head and brushbar already, I'd encourage you to get in touch with us directly as we'd appreciate the opportunity to provide further assistance.

You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
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Is it normal for the vacuum to make a loud noise coming from rotary brush when in use?

Hi there,

I'm sorry to hear you're having difficulties with your DC33. I'm confident we can resolve this issue for you - please call our customer Helpline free on 1-866-693-9766, or email us at [email protected] so we can provide assistance.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
1helpful
1answer

My brush does not turn

Hi there,

I'm sorry to hear you're having difficulties with your DC33. Please check you have your brush control set to 'Carpets', as the brushbar will not rotate when set to 'Hard Floors'. If the brush control is set to carpets, but the brushbar will not rotate when you have the machine reclined into the vacuuming position, we'll need to run through some troubleshooting over the phone with you to determine the cause of the issue, and provide further assistance.

You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/
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