Our Xante Ilumina keeps giving an error that there is a jam on the envelope feeder side. We have been running this job all day without problems and then it showed a jam. We have taken the machine apart and cannot find a jam. We have tried shutting the machine off to reset but it did not make a difference. Any ideas.

Very specialised equipment. Contact the maker for support and service. It is an undocumented error

https://www.google.com/search?q=Xante+502+fatal+error+125

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i want to ask few question, are you using correct envelopes for this machine or can you use any type, is the weight of paper like is 20lbs
paper, or is it cheap 99 cents paper.
the port where the color ink is spout or ejector port is issue.
call the manufacture customer care center ask for technical services.

go online to the following sites for more help or informations.

www.ask.com/mfg.name/make/model/
/service/manuals/
/operational/manual/
/troubleshooting/guide/
/FAQ/
/customer/service/telephone#/

The motor control board handle few sensor within the feeder. Check the cable telephone for proper connection. And at the very top of the feeder there is a sensor and one on the feeder itself at the bottom. If those sensor are good the problem could be the motor control board.

I have had three printers which "supposedly" printed envelopes. Only one of them really did. STOP TRYING!!! Try your best to COMPLETELY clean everything of toner. If that doesn't work, take cheap paper and keep printing until the mess is cleared up. This should work, but if you have gummed up the wrong parts with toner you can either take it to a pro whom you call first and describe the problem before you take it to him/her, which is probably going to be expensive and all that he may do is take it apart and say it's beyond repair and charge you whatever he/she charges (find out first). The alternative that I would take is to try to fix it myself. I have found this site for you: https://www.youtube.com/watch?v=Cr4wWt2ci_4&list=PL6BEA51BFAEECF4BF
It may be helpful. I gather that this is an expensive printer. However when I tried to Google what you wrote it was listed but it would not respond to a click or a double-click (it should have responded to a single click). This is the best that I can do for you. Good luck.

You have two (2) sensor that have to be made, the first one is on the bottom of the feeder and the other one is at the very top of or near the feed roller. When you block the bottom sensor the feeder should move up. If the feeder does not move up their is a problem with the cable that connect to the printer and the feeder or it could be the Motor control board that is inside the printer itself. I would check the connection first, covering the bottom sensor if it does not move up most likely the control board is bad. Also make sure that the feeder in position switch is also made by the feeder plate.

The 929 fatal error

Waste Toner
Transfer Motor
Lock Error.

The waste toner transfer motor is not operating properly. Does the error still occur? Yes

Check to confirm that the waste toner transfer system is operating properly.

Replace the waste toner motor.

2 places
1. there ia a flap that opens direclty on the RHS beside tray 1, this is the most logical.
2. On the Front RH corner on the macine, near the lid, there is a latch witha arrow up on it. just support the side feeder tray with one hand as you pull this latch up, it will release the side tray assembley and give you access to the feed rollers and most likely your jammed paper..

error 382 but dot paper jamp

Are your settings for media type and media weight are correct. Remember different paper, different settings. Make sure your feed rollers are not worn, if worn replace them. A lot of paper jams are caused by miss-feeding, due to worn feed rollers(try cleaning them with alcohol).

We found that the lighter the glossy paper, the worse the problem. I think the Ilumina is so hot that it literally melts the paper. We have great success using 100# gloss offset.The heavier, the better.