Off Hook Problem

SOURCE: MWI doesn't work on Polycom SE-225

The issue isn't exactly resolved. This appears to be due to an incompatibility of the Polycom Se-225 on our Meridian 1 phone system. But Converse handsets with MWI work fine. I have a partial solution by disabling the lamp (LPD on class-of-service), while leaving MWA setting. This allows the interrupted dial-tone when the user lifts the handset.

SOURCE: I have a polycom soundpoint

Hi,

I am sorry to hear regarding the problem.

I initially thought it could be a bad display, however as you could see the caller ID on few occasions, and moreover the missed call details, that completely rules out that being the case. The problem you mentioned are highly suggestive of a hardware problem and would need repair. Unfortunately, there is no ' quick ' fix for the same. Whenever these phones are aged out or there is an electronic circuitry problem, it could cause these funny things. As the other phone is providing the caller ID on each call, that simply excludes phone line being an issue or the activation cause. We have seen such issues in our shop, however we never recommend repair as the cost could be high as compared to the cost of the used one on auction sites such as ebay or a new one with warranty.

I wish i could have a better solution, however new instrument is on the cards unless you want to use this unit the way it is.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!