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Peggy Manning Posted on Apr 02, 2012
Answered by a Fixya Expert

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Getting disc error when cd is present.

Disc is present and I am receiving an error message saying disc error. CD music will not play

1 Answer

Anonymous

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  • Bose Master 6,771 Answers
  • Posted on Apr 03, 2012
Anonymous
Bose Master
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Joined: Dec 14, 2010
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The problem is in the laser pickup assembly, buy a CD cleaning kit and follow instructions, If that fails! it must go back to Bose for sevice the only way.

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Dec 09, 2008

SOURCE: bose acoustic wave music system

I have the same problem: ready to throw it out and get a new one

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Anonymous

  • 1 Answer
  • Posted on Apr 08, 2009

SOURCE: a disc is in the Bose Wave system and will not play or eject

Unplug the system. Turn the entire unit upside down. The CDs will eject. After I tried this (found it online somewhere), it worked fine for about 2 months. Now it suddenly turns on by itself and ejects CDs (creepy). But at least the original problem was solved.

Anonymous

  • 2071 Answers
  • Posted on Jun 12, 2009

SOURCE: Bose Wave System CD does not eject

Just unplug your power supply for 3 hours to reset the unit and to dissipetate power surges.

Hope it may helps;

Anonymous

  • 2 Answers
  • Posted on Oct 02, 2009

SOURCE: I have a bose acoustic wave,single disc model

Had the same problem. Mine the cd drive got out of alignment. Sorry to say the fix is to have it replaced. BOSE will do this for about $150. Typically this includes the one year service agreement, a full system "tune up" and a one year warrenty.

Call BOSE and they will take care of you.

Anonymous

  • 1 Answer
  • Posted on Feb 14, 2010

SOURCE: I have a Bose Wave Music System with add-on 4 cd

I had a similar problem. No discs would play and sometimes they would not eject. I solved my problem with the crevice tool on my vacuum cleaner. I vacuumed out all the openings on the unit, especially the cd slots. This discs now play and eject.

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Related Questions:

0helpful
1answer

My DEH-1950 IS SHOWING ERROR 17 WHATS THE CAUSE? WHEN I PLAY A CD SOMETIMES IT PLAYS AND SOMRTIMES IT SHOWS THIS ERROR 17 WHAT COULD REALY BE THE CAUSE OF THIS.

Typical Error Messages from this head unit:
  • ERROR: 11,12,17,30 / Cause: Dirty Disc /Action: Clean Disc
  • ERROR: 11,12,17,30 / Cause: Scatched Disc / Action: Repace Disc
  • ERROR: 10,11,12,15,17,30 / Cause: Electical or mechanical / Action: Turn the ignition ON and OFF, or switch to a different source, then back to the CD player
Try a CD Head cleaner, that should resolve this error.
0helpful
4answers

When disc is inserted it says 'unknown disc'

one particular disc? or all discs?
Unplug for 5 minutes and re-try.

Thanks

1helpful
1answer

My cd plays then doesn't and says error3 i don't have a manual the stereo is clarion ADX5655Rz. i alsocan't seem to set any time on the clock.

Error 3.CD error message.
The pick-up is out of focus during play mode due to scratches on the disc or contamination.

This can be a disc format error (try a previously known working disc)
Or the laser may be out of alignment. - in this case professional repair/cleaning/alignment is recommended.

Thanks for using FixYA - a 4 THUMBS rating is appreciated for answering your FREE question.
0helpful
1answer

When i install cd it says error 6 on my clarion dxz465mp

Clarion Audio error codes:

Error Codes:

Error 1 Battery inside CD Changer needs to be replaced.

Error 2 CD error message. Mechanism has as eject problem or takes a long time to select CD.

Error 3 CD error message. The pick-up is out of focus during play mode due to scratches on the disc or contamination.

Error 4 Connection problem. Reconnect the data cable.

Error 5 CD error message. Could not read correct data due to CD ROM.

Error 6 CD error message. Could not read data from disc because it is upside-down.

Error 8 Tape Drive system defective. Eating tape or something wrong with the drive system.

Error 9 Weak RF. Try alternate frequency

Even though it says error 6 is an upside down cd, it just means the disc cant be read. usualy means the laser is dirty, out of adjustment, or not working.
0helpful
1answer

Toshiba D-VR4 DVD recorder/VCR player

you can get the cleaning disc at any electronic store or even at some other stores like drug stores and even at the dollar store , but if the laser lens is probably to dirty to even see that disc if your player will not even read a music disc, have you tried a music disc? can it read it ? if so the cleaning disc will work.
if not then taking the player apart and manually cleaning the lens will be required
0helpful
1answer

Disc won't initialize or record, keeps saying no disc or opc erro

I suggest you try cleaning the lens...

If the wrong disc was inserted, say a music disc, there would surely be a message to that effect. If no such message is displayed I would guess the unit is faulty.
0helpful
1answer

Im getting a display message on my cd player saying no disc,but there are discs actually in there.it will pick the disc up but it will not play any of my discs.could you please help.

Try using a lens cleaning disc and see if that helps, if not, it will need service by a professional. The most common reason for that error is a bad laser pick up in most cd players. You never gave the model number or who makes your cd player so there is not much more that can be offered.
4helpful
2answers

Error 5

Your CD player thinks the CD is in Upside down. Basically it cannot read the disc. You need to run a CD laser Lens cleaner disc to hopefully get it back reading the Discs good again. Otherwise you will nee to take it apart and clean it all yourself manually.
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