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Posted on Mar 15, 2017
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Kenmore Microwave Won't Heat Food

Hey Guys,

We have a Kenmore Galaxy Microwave #721 80022.
It worked fine earlier today as my room mate heated a TV dinner. I then put my dinner in the microwave right after he was finished and it seemed like everything was working fine until my food remained cold.
We continued to try different combinations of buttons in order to get it to work, and the microwave wouldn't heat it. We even tried unplugging it and plugging it back in.
Heat is coming out of the vent at the top of the microwave, and the top of the microwave seems to get very hot. Even on the inside of the microwave, the top right hand side gets hot, but the food will not heat. We managed to get it to work, slowly, in popcorn mode, but that is the only mode that will heat the food.
Any ideas would be extremely helpful!
Thanks!

1 Answer

William Miller

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  • Microwave Ovens Master 9,179 Answers
  • Posted on Mar 16, 2017
William Miller
Microwave Ovens Master
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Joined: Sep 15, 2006
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The service manual is here.

Unless there's a bad connection at a magnetron terminal, I would say you have a failing magnetron.

It is part number 2B71165R and you can get it from the Pros here for $68.59 (subject to change).

For more free DIY and other help & advice, feel free to contact me via my site.

William E. Miller, AS-EET
http://www.microwavecontrol.com
Microwave Oven Control Panel Repair Nationwide
"Recycling by repairing since 1982"

5 Related Answers

Anonymous

  • 3 Answers
  • Posted on Sep 07, 2007

SOURCE: GE Microwave doen't heat any food or liquids

PROBLEM MAY BE A RELAY ON THE CONTROL BOARD OR MAY BE A LOOSE WIRE FROM THE HV TRANSFORMER CKT.

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Anonymous

  • 4 Answers
  • Posted on Nov 23, 2007

SOURCE: Kenmore Microwave Hood Combination: over the stove Model #721.80602500

Disclaimer: I'm a DIYer, not a technician.

Our GE over-the-range microwave stopped producing heat yesterday while warming part of the T-giving feast. Everything else (fan, control panel, light) works fine.

After disassembly and testing last night, I discovered a defective "secondary door switch." Your Kenmore uses a similar switch (~$19 on-line), and that might be the problem. But it also could be other things, such as a bad thermal cut-out.

If you know anyone who's handy with a multimeter, most of the basic diagnostics seem to be pretty straightforward.

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Nov 26, 2007

SOURCE: Microwave stopped heating!

.
This may have already been dealt with, but others can benefit from an accurate, thoughtful reply to this problem.

Concerning the problem Guest is having with the fan coming on when the door is open.

This is usually caused by either a bad door switch, a loose door switch mount, or a problem on the control panel.

Even though a door switch clicks, it may still be bad inside.

If you or a friend decide to look into it, we have critical information on safety, disassembly and door switches at our site, linked here on Fixya: http://tinyurl.com/yzjozk

Concerning the original problem of no heating:

Generally, the most common causes of a failure to heat are:

- bad door switches or door switch mounts
- loose connection at the magnetron
- problem or loose conneciton on the control unit circuit board
- bad magnetron or other high voltage part

If you or a friend decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and
disassembly information at our site, linked here on Fixya: http://tinyurl.com/yzjozk

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Nov 30, 2007

SOURCE: Microwave not working

Generally, the most common causes of a failure to heat are:

- bad door switches or door switch mounts
- loose connection at the magnetron
- problem or loose connection on the control unit circuit board
- bad magnetron or other high voltage part

If you or a friend decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and
disassembly information at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

Anonymous

  • 3 Answers
  • Posted on Jul 01, 2008

SOURCE: kenmore galaxy model 721 microwave hood combination

You put a mounting plate on the wall behind where the unit will be mounted. Then the microwave hooks onto the bottom of the mounting plate and you swing it up to the cabinet above it. Then you must screw 2 mounting screws through the floor of the cabinet above into the bracket on top of the microwave.

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