The printer is probably damaged, so, call Sony tech at 1-800-883-6817 x21 . If they will not be able to trouble shoot the problem, they will direct you to the repair facility. You have 1 year warranty on this printer if purchased from an authorized Sony dealer.
Good luck!
Jacob
www.kobis.com
I have fixed this temporarily by going into Device Manager, finding Com Port 1, right clicking on it to disable it (you get a warning message), then immediately re-enabling it (right clicking on it and selecting 'enable'). This fixes the problem until the next reboot. Still looking for a permanent fix.
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