Hansgrohe Axor 41538 toilet paper holder

This model has a bracket that will mount to the wall using two screws and plastic anchors. Then the brush holder will snap into place on this bracket. There will be a hole in the bottom of the holder that will look like a set screw but this is only a push pin. It is spring activated and not threaded. To remove it you simply push up on this pin and pull the holer off the wall bracket. If you need further help feel free to contact Hansgrohe Tech at 1-800-334-0455. Press 2 for Tech and Ask for David Scarborough. I'll be happy to help.

Your part is listed on the USA site; authorized on-line retailers are listed here:

http://www.hansgrohe-usa.com/us_en/131332.htm

If you are not in the USA, you may want to check if Hansgrohe has a website in your country:

http://www.hansgrohe-usa.com/us_en/19254.htm

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Without more specific information or a product number difficult to assit; here is the website for the manufacturer where you can search for more information or find a parts supplier near you.

http://www.robern.com/info/documentation.rbn

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It is likely that the the mounting post on the wall has pulled loose.

You will need to remove the paper holder and inspect themounting posts; loosen the set screws in the base of the posts to do this.

Try tightening the screws holding the mounting posts to the wall. If the screws are unable to hold tight you will need to replace the wall anchors if they have been used.

Remove the mounting posts and the wall anchors and replace with new wall anchor, preferably a toggle anchor designed for sheetrock if possible.

With the wall anchors in place attach the mounting posts and install the paper holder; tightening the set screws in at the base of the posts.

Installation instructions for your product can be found here:

http://www.moen.ca/shared/pdf/yb2208sp.pdf

Well many toilets flush very high before flushing, they appear to almost overflow, but if that doesn't seem like your problem, I would recommend adjusting the float on the Fluid-master fill valve so that there is less water in the tank when it flushes.

there is no set screw or allen key for this. It is mounted in the anchor bolt by use of a mounting screen, pressed in until it clicks and difficult to remove

I had the same problem with a Hansgrohe set screw on my toilet paper holder. Thought an allen wrench would do to open it but it does not work, I had to use the end of a pointy dinner knife to coax it out, might have also used a flat edge glass repair screwdriver also to get it out. It almost look as if it was "stripped" in the opening. I'm now trying to find a replacement set screw and came across this page. Hope that helps.

if it's the kind that is inset you unscrew it if it's the 2 post's attached to the wall look under 2 screw's

I can't unscrew the toilet paper holder from the wall to move it to a different place. There is only one tiny screw underneath, hard to see and it does not move????? appreciate any advice. Thanks.