Question about NorStar T7316E Corded Phone

1 Answer

I have nortel phone system, voicemail is not working at all and feature 981, 983, 985 all say inactive feature--how do I reactive the voicemail??

Posted by on

  • Clint Polley
    Clint Polley Mar 21, 2018

    Just to add another comment on the issue of your nortel voicemail call pilot that just quits working it is a known issue that the power supplies go bad. I will include a link below to our blog that explains the symptoms etc. A new power supply is usually about $75 which is way cheaper than a new refurbished VM and is also an overkill fix. Below is our link with a simple explanation.
    https://www.politoninc.com/blog-1/

    Hope this helps anyone with the same symptoms.

    Clint

×

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Dear Annabelle,
Is the machine call pilot 100 or 150.if 100 the 2 leds in your left hand side should be on also in your right hand side the middle led should be on same for 150 the 4 leds in your left hand side should be on.1) Try to unplug the power cable and re-connect it again.2) Make sure that the the output telephone cable [100 (2 pair) or 150 (4 pair)] depends on the device comming from the call pilot to the Nortel PABX connected properly from both sides. dont hesitate to contact me if you are facing any doubt.Goodluck and Kind Regards;
Ahmed Safaa El-DeebTelecom & Network Engineer

Posted on Apr 11, 2012

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
  • 7 Answers

SOURCE: Norstar: Inactive Feature (981)

This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

Posted on Oct 23, 2008

  • 201 Answers

SOURCE: inactive features

Is this just voice mail or are other features not working. Voice mail is a separate part from the phone system so you could be having phone system trouble or voice mail trouble. Most Norstar system use a capacitor for memory backup and they typically do not fail. I have seen circumstances where rapid on/off cycles (that can happen when the power goes out in a storm etc..) cause the programming to become scrambled. You should put your phone system on a good surge protector or UPS battery backup. How about other programming? Did anything default? What is the time and date on the system?

Posted on Jul 12, 2007

  • 537 Answers

SOURCE: Changing MAIN voicemail announcement

I am not a phone installer and we have another vendors' phone system here at our work.

It can be *extremely* difficult setting up these phone systems, even with a manual.

Here is one such link that might help:

http://www.alphatelecom.ca/meridian_norstar_manuals.htm

Here is another forum that has lots of friendly folks that might be able to help

http://www.sundance-communications.com/forum/ultimatebb.php?/ubb/forum/f/8.html

You will get an answer much sooner on there than here probably.

Mike

Posted on Nov 09, 2007

SOURCE: Remote Voicemail - How do you do it T7316

Call the phone system.

When you hear the voicemail greeting,
Press "* *" (thats 2 stars)

then just like sitting in front of the phone.

Posted on Nov 20, 2008

  • 4 Answers

SOURCE: Feature 981 is displayed as an inactive feature and not available

Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

Posted on Jul 30, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Messaging is inactive on all lines after push functions button and enter 981


Hi. Inactive feature often means that there's a problem with your connection to the call pilot. Do you have lights on your call pilot? Did you assign a mailbox to the extension you're working on? Did you remember to connect the call pilot to a station port?

Jun 11, 2015 | Nortel T7316E 2-Line Corded Phone

1 Answer

Unable to access voicemail feature inactive


This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.

Mar 18, 2014 | Nortel Networks T7316E Telephone Platinum...

1 Answer

Voicemail feature does not work. Says 'INACTIVE'


Unplug your voicemail system from the electrical outlet for 1 minute, then plug it back in. This should clear any glitches in the system when it reboots. It may take up to 15 minutes to completely reboot. If the system still does not work after that, it may be in need of repair. You can search for local repair right here on FixYa.com.
Good Luck!

Aug 18, 2010 | Nortel T7316E 2-Line Corded Phone

1 Answer

F 981


If none of your voicemail feature codes(f980-f989) are active, then that means that the system doesn't recognize any nortel voicemail on the system.Which means that a) your system has a non-nortel voicemail system attached to it, b) theres no voicemail attached to the system at all or c) the voicemail is no longer functioning.

Jun 23, 2010 | NorStar Meridian M7310 Phone

1 Answer

Voicemail and password


I would unplug power to the voicemail, then restore. Wait 10 minutes and then do the same to the phone system.

What you are trying to do is reinitialize the voiecmail, if you dont know what you are doing you will do more harm than good.

Jul 20, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

Enabeling voicmail


Call in a pro, sounds like the voicemail either took a ****, or just needs rebooting.

Nov 18, 2008 | Nortel T7316E 2-Line Corded Phone

1 Answer

Norstar Flash problem


Cycle the power on the voicemail system. If that does not work, you may have to replace the voicemail power supply, or send the voicemail system for repair.
Good Luck!

Oct 17, 2008 | NorStar Flash Voicemail Power Supply Only...

1 Answer

Inactive features


Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

Aug 01, 2008 | Lands Phones

Not finding what you are looking for?
NorStar T7316E Corded Phone Logo

9,059 people viewed this question

Ask a Question

Usually answered in minutes!

Top NorStar Lands Phones Experts

Marvin
Marvin

Level 3 Expert

84524 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Cindy Wells

Level 3 Expert

5829 Answers

Are you a NorStar Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...