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How to pick up general delivery mailbox messages

My General Delivery Mailbox says it's full but I don't know to how to pick up the messages. I can pick up the ones that show on the front desk phone

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6ya6ya
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SOURCE:

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Posted on Jan 02, 2017

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  • 326 Answers

SOURCE: My General Delivery password is invalid.

Normal 0 To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

then

Normal 0 2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

Posted on Aug 27, 2008

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TallBourbon
  • 30 Answers

SOURCE: how to chg a norstar mailbox from 'General Delivery' to 'User'

check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.

Posted on Jan 07, 2009

  • 277 Answers

SOURCE: Automated Attendant sends calls to general delivery mailbox

Make sure the set is not forwarded anywhere.
Try F#4 or F#984 to cancel any forwards.

Posted on Jul 26, 2012

  • 277 Answers

SOURCE: Can't access the General Delivery Mailbox

To retrieve message from mailbox behind the phone:
Feature 981
Enter your password as asked

To retrieve message from mailbox that is not behind the phone:
Feature 981
Press OTHER
Log = Your ext # and password together
Press OK

Example if mailbox 100 and password 1234 then your log = 1001234

Example if mailbox 221 and password 5678 then your log = 2215678

Posted on Oct 19, 2012

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1 Answer

Nortel phone - VM box locked contact admin - tried solutions & no luck


Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

Jan 04, 2014 | Nortel T7316E 2-Line Corded Phone

1 Answer

Can't access the General Delivery Mailbox


To retrieve message from mailbox behind the phone:
Feature 981
Enter your password as asked

To retrieve message from mailbox that is not behind the phone:
Feature 981
Press OTHER
Log = Your ext # and password together
Press OK

Example if mailbox 100 and password 1234 then your log = 1001234

Example if mailbox 221 and password 5678 then your log = 2215678

Oct 15, 2012 | NorStar M7310 Corded Phone

1 Answer

Automated Attendant sends calls to general delivery mailbox


Make sure the set is not forwarded anywhere.
Try F#4 or F#984 to cancel any forwards.

Jul 20, 2012 | NorStar Startalk Flash 2 Phone

1 Answer

How can I check the voicemail, my assistant left and I don't know how to retrieve?


Where did your assistant check the voicemail? In a TVA system, each extension VM password can be reset from mailbox 999. If you don't have that password, you would have to call your dealer/installer or check their notes. If you're trying to get to the General Delivery Mailbox, it's done from the Message Manager's mailbox (998). Again, it needs notes, but I think you can reset that password from MB 999.

Carl

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1 Answer

Hello i have a Panasonic KX-T7420 phone. how do i listen to the messages? thanks


Which ones? A Pana brand VM has an access code of 165. Your personal messages are in your box, the system messages (General Delivery Mailbox) are in mailbox 998. When you dial 165, you're automatically in your box. Mailbox 998 has a special access code that you dial and use to retrieve messages. We try to prevent messages from being dropped into the GDM, but it happens.

Carl

Apr 13, 2011 | Panasonic KX T7436 Corded Phone KX-T7436

1 Answer

My phone is Norstar M7324. I can't get voicemails. I have customers called and left voicemails but I can't receive them. I use Feature 981 and it tells me no messages everytime. Any advise? Thanks.


Maybe the callers are leaving messages in the General Delivery mailbox? From your phone, dial Feature 981, when it prompts you for a password, press the button under "OTHR", and you will be prompted for the log. (The log is the mailbox and password combination for a mailbox not assigned to your phone.) If you use 2-digit extensions, the General Delivery mailbox is #10, for 3-digit extensions, the mailbox number is #100, and etc. The default General Delivery mailbox password is "0000". So, using 2-digit ext's, the log would be 100000, then press # or OK and you can retrieve the messages. Write back if you need more help.

Mar 16, 2010 | NorStar M7324 Telephone

2 Answers

I am having a problem with the Nortel phone


That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

Nov 03, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

Hi ..once the answer machine is activated it will not let a person leave a message, continues to say there is not enough space to leave a message, yet all 4 lines have been cleared of messages...help!!! we...


The general delivery mailbox could be the one thats full. try feature 981 press the othr soft key the display should say log:enter in 1000000 (the general delivery mailbox is 100, and defaulted password is 0000.) Hopfully the password wasn't changed

Sep 17, 2009 | NorStar T7316E Telephone

1 Answer

How to chg a norstar mailbox from 'General Delivery' to 'User'


check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.

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2 Answers

Norstar Mailbox Problem


The mailboxes don't need to have saved messages, to be full. More then likely what is happening is that when people call in, they are getting a generic/Auto Attendant vm box, and that one is full. Try checking vm box #100, or #10. That is the Nortel standard general delivery vm box. Please let me know is this helps, or if you more help.

May 25, 2007 | NorStar M7310 Corded Phone

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