I load an Adobe Acrobat program installation CDROM and it locks up! Hi, this is a brand new HP Pavilion Slimline S3400T, windows vista. Only used a few weeks. I had no problems installing my other Adobe programs, however I put the Acrobat 9 PRO CDROM in there and it doesn't execute the installation as it should. So then I try to open the CDROM inside "My Computer" so that I can click on the .exe file to manually execute the installation. This is when it really locks up and goes into "not responding". It won't even show me the contents of the folder. Then everything else on my desktop disappears. Also two days ago, my sound stopped working for half the day. This is very disappointing for a brand new computer to do this. Any help would be great, thanks. Shelagh

Hi,

Go to Programs startup and delete the Acrobat file.

Hi Jerry! Adobe Acrobat is indeed a excellent PDF editing program. However, you are having trouble on it, why don't you use another software. You can try LightPDF. This program is much easier to use and comes with several useful features such as OCR function and converter. Try it here: https://lightpdf.com/

Restart your computer and try again! If not acrobat pro 7.0 is not compitable with the operating system on the new computer.

If the O/S on your neww PC is vista plaese read the link below.
http://vistalounge.com/windows-vista/adobe-acrobat-7-and-windows-vista

All the best!

hi good day.usually done with a DVD writer software problems.if you installer of Nero is also a software that might burn,you try to use other burn. hopefully I helped you..GOOD LUCK

The problem is an incompatibility between Adobe Acrobat and HP Photosoft software... the solution is to stop using Adobe Acrobat software as your primary PDF reader... to see why and what is the alternative continue reading...

I had several Windows XP laptop/netbook/desktops running on my home wireless network perfectly. Then I had to replace the desktop with Windows Vista, and that's where the problems started. Despite updating the HP driver software, the Photosmart printer would not work with the Vista machine unless it was physically connected through the USB port. But this solution created a new problem with the wireless XP machines, they would now cause a print jam every time I printed a PDF. I had Acrobat Reader on one machine and Acrobat Pro on the other. Any other file format would print fine... I could print a PDF from within Adobe Photoshop... and re-installing the old HP driver software eliminated the problem (but then the Vista machine wouldn't print anything)... thus the problem had to be Acrobat.

With the newest updated HP software in place I uninstalled Acrobat Reader and installed a freeware readers. THE PROBLEM WAS SOLVED. I tested three and all printed PDFs to the HP Photosmart printer with no problem. I tried Adobe Acrobat again, and it jammed. These freeware PDF readers are all small and fast compared to Acrobat which is big, bloated, and slow.

My suggestion is to use Foxit, which is the easiest and fastest, and seemes to work as a plugin with all the browsers (IE, Firefox, Chrome). You can get it from trusted sites like CNET ( http://download.cnet.com/Foxit-Reader/3000-10743_4-10313206.html ) or from the company ( http://www.foxitsoftware.com/pdf/reader/ ).

BTW, I do maintain Acrobat Pro on one machine because of the advanced features I use, but I configured it to not be the default PDF reader and print through Foxit on my home network.

By the way, ANYONE WHO SUGGESTS CONTACTING HP SUPPORT ABOUT PRINTERS THIS OLD IS BEING LAZY OR NOT PAYING ATTENTION... HP WON'T HELP UNLESS YOU PAY FOR THE INCIDENT, AND THEN THEY TELL YOU TO DO THE OBVIOUS (i.e., install new drivers) WHICH DOESN'T WORK, WHEREUPON THEY WILL SAY IT'S NOT AN HP PROBLEM BUT THE "OTHER GUYS" PROBLEM. Many people have played this game with HP before so don't waste your time and money expecting a different result.

dear,to remove/uninstalling the acrobat 9 reader ,,you must follow the following step..
1-open the control panel
2-open the add/remove program
3-click on acrobat 9 and press remove
4-then follow the step with instruction.

Try un-installing the adobe acrobat reader program and reinstalling it. If you have XP it is in ADD/REMOVE programs in the control panel. If you have Vista it is in Programs and features in the control panel. Then go to adobe's website and download the newest FREE Acrobat Reader. Make sure you un-check to get the FREE toolbar, as they are usually junk and cause more problems then they help.

Hi harrty,

I think your Adobe Acrobat is corrupted, you may have to uninstall it from the Add/Remove Programs in Control Panel or Programs and Features in the Control Panel in Vista. Then afterwards reinstall the application from the ADOBE website. The link is:

http://www.adobe.com/products/acrobat/readstep2.html?promoid=BUIGO (this for Windows XP)

http://www.adobe.com/products/acrobat/readstep2_allversions.html (this is for Vista)

Most likely the problem will be resolved after doing this. Try it out first.

Hope this helps!

Peace! :)

ok..go to control panel, and remove ALL of the Adobe reader products, and start again.

got backup for that HP?

You did update the printers software to VISTA drivers, correct?