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Remove the backup battery and unplug the fax machine and leave overnight. By morning I'am hoping it will wipe everything clean when plugged back in along with the battery. But it will mean you will have to set your date and time again.
While receiving a fax you shouldnt pick up the handset, but if u pick accidently then u will not recieve fax and hence u will hear an engage tone. If you are using a single line for both tel and fax then the party who is sending the fax should pre-inform you that it is a fax call so that when it rings you dont pivk up the handset.
You can also check your line weather it is working properly by using a normal telephone. This should be the first step rather, make calls to confirm it.
The last option is Power off the tel/fax machine for 3min completely and then try again.Also make sure the tel/fax is in tel mode and not in fax mode. Try to assign it in both modes.
If still you are not clear then the mannual which comes along with should help you, If still you cannot figure it out, Then you can call your service provider for help, they should definetely help you out.
make sure the mode switch is set to "fax"... not "tel", or "fax/tel". I think the mode indicator is on the top of the fax machine and it's a light that should be on next to "fax"
Hi Fatimo25,
The screen on your fax machine displays how the machine is set to receive calls. TEL MODE means the machine will not auto-answer incomming calls and will operate as a normal telephone device, it will still however be able to send a fax in this setting.
Place your message on the original tray and pick up the handset, dial the number and when the distant machine answers press the start key or ask for their fax machine and when you hear the high pitched fax tone press start.
There is a button on the panel that will allow you to change the reception mode of your machine to the other settings.
Your machine is of a model that doesn't come into this country so I have no manuals to forward you. You can try however to access the SHARP web site www.sharp.ae
Hope this helps you
regards
Gavin
I am not really familiar with your machine, but have worked on faxes for 20 years. Most models are fax, fax/tel, and tel, meaning it is either or, or a combination. The function you seek was on many models with a built in answering machine. As the machine answered, you said in your message to press start now, or leave a message.
I would say, use your *9* solution with phone while you are there, but switch it to fax mode when you leave. Any regular call coming in at that time will not get answered anyway, but faxes would automatically be received. I know it is an extra step, but that would work.
Presumably, no -one has changed any settings on the machine. If the problem occurs on all received faxes, I would suspect the tel line. The machine automatically slows down the data reception to the slowest speed necessary to receive clean data. What that means is, there is unacceptable noise somewhere on the line, due to a bad connection between the machine and the tel pbx. To check this, try a different location, either the previous one or even a different jack in the office.
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