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Posted on Apr 23, 2017

System adds default lady message on to my main outgoing message

Hello,

I feel confident that I have perused the manuals and tried numerous things, but when I listen to my main outgoing message, the system has added on the default lady who says, "Using the dial pad, enter the extension you wish to call. To access the directory, press the # key. To leave a message, press the * key."

All I am trying to do is offer my personal message, and nothing else.

Your assistance is MUCH appreciated. Working on this has NOT been my favorite way to spend a weekend!

Cheers,

Cynthia

1 Answer

Lolohayma

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  • Contributor 17 Answers
  • Posted on Apr 24, 2017
Lolohayma
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Joined: Nov 09, 2014
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2 Related Answers

Anonymous

  • 192 Answers
  • Posted on Apr 27, 2009

SOURCE: Directory Access Changes

Changing CCR tree...

Ok, for the first part:

Changing the Greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 for 3 digit extensions -or- 120000 for 2 digit extensions

(these are the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.


Ok, second part:
To change the locations of where Press 1 goes do that same steps as above, but Path 1 is for number 1...
Path 2 is for the number 2... so on and so forth.

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george peters

  • 860 Answers
  • Posted on Sep 26, 2009

SOURCE: Accessing company phone directory

Sounds like you shut the CCR tree down. Go to AA>table>1>CCR>chng>1>enable. that should take care of it

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The easiest way to gain access into an answering machine is to use it's preset access code. This is the access code set at default by the vendor on the given device. The best thing about this is that most users don't bother to change the access code to their device, if they even know that they have such a feature. Even worse yet, some of the manuals given for the device by it's vendor even tells the user that changing the access code is optional, not necessary. So of course since most people only do what they feel is necessary, these access codes are many times if not usually set at default. So what I'm going to do for you now is list the different popular vendors out there, and include their preset access codes, how to use them, and controls to use after gaining access. Keep in mind that if there is no model number beside the vendor, then that means that the information given works on most of their models. Likewise of course if there is a model identification beside the vendor name (placed in parenthesis) then that of course means that the information provided is model dependant. So let's begin, shall we?

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Recording the Outgoing Announcement
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