The feed dogs on my Brother CS6000i won't stay up, yes I have checked to make sure the switch in the back was in the right position. This happened after a session of free motion quilting, I raised the feed dogs, heard a pop and they dropped. I was told by a repair shop it was an electrical problem, doesn't seem plausible to me.
Be careful as some sewing machine shops would love to sell you another machine rather than repair the one you have. It could be something as simple as a pin that has fallen out of the mechanism.
Sounds like something may have broke or come loose,, I'd take the machine to someone else to have it checked to see what the poping sound was
SOURCE: Free motion quilting
Refer to the accessories and you will find one is a darning plate. If you check the section for darning, there will be more information.
Look on the throat plate and there should be a tiny hole on each side of the feed dogs, this is where the plate snaps into place.
If you do not have the plate, set the stitch length to zero, and then tape an index card over the feed dogs with a hole punched out for the needle.
You may use this method forever, or check with your local Brother dealer for the accessory.
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