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You should have a confirmation email for the order. Typically it will include a link for order status. Check using that as backorders are tracked separately.
Otherwise, if the site required a login, you should be able to go back, log in, look for prior orders or order status under a heading similar to "My Account".
Lastly, check to see if an order invoice or other such paperwork was packed inside received shipments or perhaps under a mailing label. There may we info about excluded items on that form.
If you know what shipping company assigned the tracking number then go to their website. If you don't know the shipping company, contact the vendor with whom you placed the order.
There are several reasons that an order gets delayed. If you placed the order late at night, there's a big chance that order did not meet the cut-off time so it will be processed the next day. However, if you are confident that you placed it just on time, you need to check now by logging in to your account and click "Your account" then choose your order to view its status. A tracking number should be there if it shipped out if not, an appropriate order status will be displayed.
If you have the tracking number you can check directly with the carrier to get details of delivery.
You can try filing a dispute against that seller. But you might be the one to pay for the shipping in case the item arrives at your place one of these days.
Please check to the store where she ordered and get the delivery receipt number because that will be your reference. If they use a courier ask them what courier and when they deliver. After knowing the courier call the courier if they receive such information about the delivery.
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