There is no master reset button on this type of phone,please follow this instruction
1. remove the sim card an turn the phone on.
2. on your home screen type 1809#*500# then select reset.
3. wait until the phone restart...
now your phone back to default...
or
go to settings > phone settings then reset... if a code is ask,type 0000 as it is the default code or enter if changed.
good luck...
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the touch screen doesn't work
sometimes touch screen problem comes from phone hanging that may lead to full memory and it can be fix by resetting the phone,if this method does not work,probably touch screen panel is damage and need replacement,in addition to that,that screen is not repairable due to its sensitivity.
If you are willing to fix it alone and you can provide the spare parts,please make a reply post so that i can give you the procedure as well as giving you the actual video on how to replace touch screen.
Otherwise,bring the phone to the nearest mobile phone service near you.
regards,
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