My HP Photosmart C4380 is working fine for printing but I can't scan from the computer (Vista). when I go Scan from HP Solution Center it tells me the printer is disconnected even tho it prints fine. Wireless connection.
I am sick and tired of the problems i have with this PSC, but i have found a scanning solution and thought i would share it.
Use Microsoft Paint. It's not the best application in the world, but you can insert a scan from a scanner in the 'file' menu. :0) The scans are not of the best quality, but i'm grateful i can scan at all with this useless PSC.
Try scanning without HP imaging software
HP Photosmart C4380 Direct Scan button doesnt function in VISTA
Use the built-in feature of the Windows operating system, called Windows Image Acquisition (WIA), instead of the HP software to scan. Follow these steps to perform a WIA scan.
Method two: Download and uninstall the software
If the software CD is not available, follow these steps to download the software and then uninstall it.
It's a work-around, but use Task Manager, find the svchost.exe that's running and kill it. Wait a second and scanning will start. Leave hpqkygrp.exe alone.
I have had this problem numerous time with my C4380.
I found that if I rebooted the printer and then the PC it would then reconnect to one another and print.
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I have the same problem using XP - prints fine but will not scan.I tried the "best solution", but the product does not appear in the Scanner and camera wizard list. I tried installing the C4380 as a scanner, but it could not find the autorun.inf driver file on the installation CD. Find that if I initiate a scan on the C4380, it returns a "USB or Wireless network not detected" error. If I initate a scan on the computer the HP Scan software bombs out. Sny help appreciated
I get told no wireless or USB connection even though all in order and reinstalled
i have 2 hp c4380s. neither will scan either from the pc initited request or from the button on the printer. it shows teh scanning logo on the pc screen and egg timer but just locks up. I have to go to task manager and stop hpqkygrp.exe to get back and remove the lock up. Everything else works fine. i have latest drivers ...Can anyone help me ..both pcs by the way are on XP.
cheers
cant scan from pc or printer
I have the same problem and as the product is wireless the scanner does not show up on the control panel.
can't scan although usb cable in
i can print documents fine over wifi but when i try to scan over wifi the printer says it is not connected.
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