Palm Tungsten E2 Handheld Logo
Posted on Oct 25, 2008

Palm tungsten E2 touch screen unresponsive

Screen will not respond to stylis

  • 3 more comments 
  • gnsjohnson Nov 15, 2008

    E2 touchscreen

  • Anonymous Dec 27, 2008

    Touch screen sometimes wont respond to my stylus. Also alignment is way off even thou I have done the touchscreen application in pref many times over. If any one knows what could be wrong please let me know.

    Fr: DR

  • maureen105 Dec 27, 2008

    Initially I had the same problem where the stylus didn't function at the correct location and I would continually adjust the touchscreen. Then it totally went out and the touchscreen does not work at all now.

  • Anonymous Jan 01, 2009

    After replacing the screen (my toddler accidently smashed the original when he was playing) the stylus input goes about an inch off the actual physical contact point. I took it apart several times, reset, plugged in, everything I could think of. :( I really liked this PDA and I can't afford a new one, which is why I replaced the screen. Now I wasted $75 on a screen and the stupid thing still doesn't work.

  • jrr1125 Jan 03, 2009

    Same thing. I started noticing that writing was more difficult and alignment was off, even though I re-did alignment often. Now I get nothing on the touch screen. I have re-set it, no change. The buttons work, but that is it.

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  • Posted on May 05, 2009
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I noticed this problem with mine and solved it by loosening the 4(four) T5 screws in the back. The problem is caused by a swollen battery. When the PDA is left charging for extensive periods of time, as mine was(several months of inactivity and never thought to unplug it), the battery will swell. It's still a good battery and holds a charge, but the increased girth presses on the internal boards of the PDA causing the screen to register a continuous "touch" and therefore seems locked. It's actually waiting for the phantom touch to release so it can act. Unscrewing the fasteners allows the body to expand, thereby releasing the pressure on the screen and letting the phantom touch go away. I'm going to see how well my e2 does without the screws in it at all for a few days. The front and back panels have "clips" molded into them which hold to the side frames, keeping it closed. But the fasteners are there to ensure the PDA doesn't fall apart all together. So, wish me luck. I'll report back in a few days and update this.

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  • Posted on Nov 26, 2008
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I had the same problem. I saw somewhere that detaching the battery for a while might help. I opened the case (after finally finding a T5 screwdriver...), detached the battery, then plugged it back in. It didn't help, but I realized as I was screwing the case back on that loosening up the screws a bit did restore the functioning of the screen.

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  • Posted on Jan 28, 2009
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Had the same problem. Touch screen no longer responded.

The problem was solved by opening the 4 screws on the back, disconnecting the little plastic square that connects the battery to the wires and reconnecting. (Use a small tweezer to pull it off) Then recalibrate the screen. It worked fine after.

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  • Posted on Feb 16, 2010
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On my Tungsten e2 I had to change my battery. After changing it my touch screen was frozen and the power switch would not work. So I googled the issue and it brought me to this forum. I saw
dlzalkin's answer about loosening up the four screws, and that solved it immediately. Thanks!

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  • Posted on Nov 24, 2008
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Unresponsive touch screen on Palm Tungsten E, buttons work

Often the problem on these is contamination that gets under the edge of the escutcheon which effectively presses the screen out of the usable area preventing entry in the normal area.

Using special screw driver (very small TORX) remove the covers and clean the screen edges. Note one has to gently pry the cover off when ALL screws are out.

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Note, you MAY need to "recalibrate" the screen after these procedures.
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Try take the battery off and put it back, restart the PDA and then try.
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actually ur Digitizer is faulty u can replace it urself cost around 25 $ or so do u want to proceed let me know , unless u change the touch panel digitizer u will be stuck at align screen thing

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Try the hard reset procedure.

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I have the same problem. another website suggested running a business card edge [or stiff paper] along the edge of the screen. That fixed it for a while. I think I tried that fix too much yesterday because now it doesn't respond at all. So do it just once to see if it helps you out.
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The digitizer is defective and needs to be replaced.

You can find digitizer parts in ebay or other on-line companies, at reasonable prices.

Regarding the labor cost, depending of the repair shop you choose, it may be cheap or expensive.

Also, if you have minimum experience and skills in fixing electronics, you can try it. really is not so difficult, and minimum set of tools are needed for it

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