Nokia 6020 not ringing

If you are facing the problem with some incoming calls it is an indication that you have set different ring tones for different users or incoming calls.

Very simply reset your mobile to a default setting by going to setting, restore factory setting and every thing shall be back to normal.

Some how your phone was reset or had the tone turned off. Just follow the below guide and your audio should come back on. I would do a soft reset (turn off the handset, remove the battery then reinsert) before performing the instructions.

Tone settings
To select a ringing tone for voice calls, select Tones >
Ringing tone.
To select a ringing tone for video calls, select Tones > Video
call tone.
To set the ringing type, select Tones > Ringing type. You
can also set the device to sound a ringing tone that is a
combination of the spoken name of the caller and the
selected ringing tone, when someone from your contacts list
calls you. Select Tones > Say caller's name.
To set the volume level of the ringing tone, select Tones >
Ringing volume.
To set the various alert tones, select Tones > Message alert
tone, E-mail alert tone, Calendar alarm tone, or Clock
alarm tone.
To set the device to vibrate when you receive a call, select
Tones > Vibrating alert.
To set the volume level of the device keypad tones, select
Tones > Keypad tones.

I have included a link to download your user manual if needed, it comes as a PDF file so you need to have adobe PDF down loader

http://nds1.nokia.com/phones/files/guides/Nokia_E63-1_UG_en.pdf

Hello jinniq51,

i have some tips on how to do it hope it helps :D

Settings
In this menu, you can adjust various phone
settings. To reset some menu settings to their
default values, select Restore factory set.
Tone settings
Select Menu > Settings > Tone settings and from the available
options:
Ringing tone-To set the tone for incoming calls
Ringing volume-To set the volume level for the ringing and
message alert tones. If you set Ringing volume to be level 2 or
above, your phone rings with the ringing volume ascending
from level 1 to the level you have set when there is an
incoming call.
Vibrating alert-To set the phone to vibrate when you receive a
call or a text message
Message alert tone-To set the tone to sound when you receive
a text message
Warning tones-To set the phone to sound tones, for example,
when the battery is running out of power

Dear Sir . Currently your mobile ringing tone is set at low ringing volume level.Thats why you are facing this problem.To increase your ring tone sound follow these step : Select Menu > Settings > Tone settings and from the available options: Select Ringing volume . Set Ringing volume to level 2 or above, your phone rings with the volume ascending from level 1 to the level for incoming calls. I hope this will works for you. Regards. Rizwan.

Does the phone ring when you receive an incoming call? If so, press Menu go to Control Panel (or might be the profile is shown in the menu) after control panel, Profile then Options and then Personalize, then, scroll down and again select Message Alert Tone, set the Tone for the message. Also make sure that the volume is turned up. Save the settings and try again. If this doesn't help and you don't hear any ring tone during an incoming call, let me know after checking the sound settings.

Good luck.

Thanks for using FixYa.

you find your ring tones in gallery. In gallery folder you will go to tones folder. Here you get the original nokia ringtones and alerttones.

check if the format of ringtone set is compatible with your phone..
try to restore the refactory settings once.

thankyou.

go to profiles settings, then select GENERAL........


sexy-ym

did u try removing the battery and reinserting after 2 min..

and if already tried,

then try dialing from oter phones, or check the assign tone in ur phone contact from which ur testing to be assigned with some ring tone...

hi there you need to go on to your tone settings and see if you got the incoming alert '0ff' because this is one of the main reason why your phone wouldnt ring, also check your on alret for calls and see if you calls switched off. you may also need to go on to your profile and check if you have got it on silent and this is another reason why your phone may not be ringing. hope this helps