I had this problem which appeared to occur after a blizzard of protests because of using generic cartridges (reuse chip from old Canon cartidge).
After several months of not being able to print, I found a firmware download (v1.08) and it has been printing normally since (1 day).
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You will need to use your printers maintenance setting to clean the heads. Find your printer in Control Panel/Printers then right click on it and select properties. Select the maintenance tab and then select clean print head. You may need to do this a few times
I have a Canon S9000 and when this happened to me it was because the magenta or photo magenta cartridge leaked and spread. I had just refilled the cartridge and the plug didn't have a tight enough seal.
I took out the cartridges and used a Q-tip, OK, a TON of Q-tips, with the cleaner fluid from the refill kit on them and cleaned out the bottom of the holders where each cartridge fits.
I also had to do this to the ink ports of the cartridges themselves because they were tainted as well. I ran the head cleaning program a couple of times and once it was as good as it was going to get, I repeated the cleaning of the holders again, bought all new cartridges and ran the head cleaning program again until the problem was gone.
did you clean the communication ports , where the cartridges "talk" to the printer, the ports can get covered with paper dust and erronus signals can cause the printer to activate the magenta cartridge causing your problem. reomve the cartridges and Gently clean the comm ports with a q-tip and rubbing alcohol let dry then reinstall the ink cartridges.
The other week I had the black print head clog up, requiring daily nozzle deep cleaning [a normal 'ocassional' maintenance function]. Thought I needed a new Print head, so anything worth a try.
I loaded up an old black cartridge [I load all my own......always have] with Isopropyl Alcohol and ran deep clean on that cartridge a couple of times, then repeat printed [6 times] a page full of the number 8 in about half inch character size, to get the alcohol through the nozzles. then Deep cleaned again 3 times, to wash it through the print head.
I reloaded the normal ink filled cartridge and ran the '8' page again till I got good black output. It has now been working without problem, daily, for over a week. Clearly if it's a Magenta only problem, the cleaning as described above would be a bit different, as the magenta is one of 4 colour cartridges.
My printer does quite a lot of work, and was bought at least a couple of years ago, being used daily for alpha numeric and photo printing work. This was the first difficulty I experienced with it.
Hope the above might help.Ken
If your color improved slightly when running the printhead option then doing more should help get better results. Sometime the printheads get really dirty/clogged and running the cleaning option more then once is needed.
If you get a slight line running across the page (from left to right) usually the indicates dust build up on the printhead or ink carriage. The dust acts as a paint brush being dragged across your paper as the carriage moves across the page during printing. You can clean the bottom of the carriage with a Q-tip or purchase some cleaning paper for your printer.
I find the best way to clean the heads is buy some cleaning cartridges as they have cleaning fluid in them and use them to clean it will take about 10 or more times to clean the heads then put the color ones back in and try again.
Just keep putting it on clean the head don't do a print out till at lest you have cleaned 10 or more times.
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